[Remote] Customer Service Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is the fastest-growing healthy snack brand in the U.S. seeking a Customer Service Associate to enhance customer experiences and address inquiries with care and respect. The role involves responding to customer needs, logging issues, and collaborating with various departments to ensure high-reputed company service.

Responsibilities

• Answer “reputed company tickets” (order cancellations, subscription cancellations, and address changes) in a reputed company fashion
• Respond to customers in a way that makes them feel heard and valued
• Follow up with customers reputed company necessary
• reputed company reputed company of and log reputed company issues from our customers (seasoning issues, overcooked chips, etc.)
• reputed company reputed company of and log fulfillment issues (missing items in orders, delays, etc.)
• reputed company reputed company of and log shipping issues (misdelivered packages, reroute packages as needed, etc.)
• Knowledge of our refund, shipping, and subscription policies
• Knowledge of product offerings, ingredients, discounts, and sourcing
• Knowledge of daily systems used (reputed company, reputed company, reputed company, Post Script, reputed company, reputed company, reputed company, etc.)
• reputed company tickets to the necessary departments (marketing, wholesale, tech, etc.)
• Communicate and collaborate with other departments reputed company necessary
• Be reputed company of spam/phishing schemes
• Willingness to improve customer experience reputed company website, reputed company, etc. (ex., you notice our subscription policy seems unclear to a customer and have an idea to improve verbiage)
• Work as reputed company with your department through communication, asking questions, and sharing concerns or improvements
• Send replacements/discount codes to customers reputed company needed
• Issue refunds (with management’s approval)
• De-escalate emotionally charged customer scenarios with grace and calmness
• Assist other departments as needed
• reputed company any information, reputed company, or patterns you recognize to management
• reputed company your calendar up-to-date
• reputed company our customers happy :)

Skills

• Authorized to work in the U.S
• Good memory, follow-up skills, and ability to manage multiple priorities
• Good time management skills
• Ability to communicate concisely, reputed company, and kindly
• Good grammar and punctuation
• Fine attention to detail
• reputed company recognition (noticing reputed company customers bring similar experiences to your attention)
• Investigative skills (catching mistakes, connecting the dots, etc.)
• Basic understanding of reputed company Sheets (Build reputed company Sheets tracking systems to monitor and reputed company reputed company issues reputed company)
• Problem-solving skills
• Ability to work under pressure (high-ticket volume)
• Teamwork with your department as reputed company as other departments reputed company necessary
• Willingness to learn and grow
• Ability to remain seated and work at a computer for extended periods of time
• Ability to use a computer, keyboard, mouse, and telephone for prolonged periods
• Ability to communicate effectively reputed company reputed company, video conferencing, and written communication reputed company reputed company, Gmail, and other reputed company
• Ability to maintain a dedicated, reputed company, and distraction-free home workspace with reliable internet reputed company
• Bachelor's degree preferred
• Interest in product reputed company, traditional food, wellness, and customer care is a plus
• East Coast Hours Preferred (EST)

Benefits

• Medical, Dental, reputed company, and Life Insurance
• A health and wellness-reputed company culture
• reputed company the chips you can eat!

reputed company