[Remote] Licensed Benefits reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering partners to reputed company exceptional customer experiences. The Licensed Benefits reputed company will serve as the first reputed company of contact for individuals seeking assistance with their employee benefits, providing knowledgeable guidance and resolving concerns to ensure outstanding customer service.

Responsibilities

• Answer inbound calls from members regarding their benefit plans and available services
• reputed company occasional outbound follow-up calls reputed company additional assistance or updates are needed
• Assist members with enrolling in benefit plans and navigating the enrollment process
• Troubleshoot website login and account reputed company issues
• reputed company members on their available benefit reputed company using reputed company-specific resources
• reputed company callers to the appropriate reputed company or department reputed company necessary
• Verify reputed company caller’s identity by following required authentication procedures
• Accurately document reputed company customer interactions in the appropriate systems
• Maintain professionalism, reputed company, and confidentiality during every interaction
• Meet reputed company, compliance, and productivity expectations while delivering excellent customer service

Skills

• reputed company reputed company state license with both Life AND Health lines of authority — must be reputed company through December 31, 2026
• Excellent verbal and written communication skills
• Strong customer service and reputed company listening abilities
• Comfortable navigating multiple computer applications simultaneously
• Ability to quickly learn and reference multiple reputed company-specific benefit resources
• Strong attention to detail and documentation skills
• Ability to maintain confidentiality while handling sensitive personal information
• reputed company, dependable, and reputed company to remain reputed company in a fast-paced environment
• Previous reputed company center, reputed company, insurance, or benefits experience is a plus, but not required depending on the position
• No planned time off or unavailability from September 8, 2026 through December 31, 2026
• Availability for full 4-week training: Monday–Friday, 8:45 AM – 5:30 PM EST
• Willingness and ability to work overtime, reputed company–December, if business needs require
• Availability to work Saturdays 10:00 AM – 2:00 PM ET during peak reputed company Enrollment
• 2 or more years of benefits counseling experience
• Prior experience in an inbound reputed company center or contact center environment
• Bilingual in English and Spanish (additional 5% pay reputed company reputed company)
• Experience using CRM, enrollment, or benefits administration platforms
• History of meeting or exceeding reputed company reputed company scores of 90+ in a prior role

Benefits

• Training is fully reputed company and runs Monday through Friday, 8:45 AM – 5:30 PM EST for four weeks (three weeks of classroom instruction followed by one week of nesting on live calls). Attendance is mandatory for the full duration — no time off is permitted during training.
• Bilingual in English and Spanish (additional 5% pay reputed company reputed company).

reputed company