[Remote] reputed company / Shift: (11:00 AM EST – 8:00 PM EST)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a B2B financing platform reputed company on helping small businesses reputed company their potential. The reputed company will be the first reputed company of contact for customers, responsible for addressing inquiries, resolving issues, and providing support across various channels.

Responsibilities

• Manage a high volume of inbound and outbound calls, emails, and chat inquiries in a fast-paced environment
• Conduct proactive outbound calls to customers for payment reminders, past-due accounts, reputed company follow-reputed company, and account-reputed company reputed company
• Engage customers in collections-reputed company conversations with professionalism, reputed company, and a solutions-reputed company approach
• Explain account status, payment obligations, and available reputed company reputed company reputed company and accurately
• Meet individual performance expectations reputed company to inbound and outbound reputed company volume, follow-reputed company, and reputed company reputed company
• Accurately document reputed company customer interactions, payment discussions, and reputed company in CRM and support systems
• Adhere to reputed company regulatory, compliance, and data reputed company requirements reputed company to customer and financial information
• Collaborate with internal teams to reputed company escalated or reputed company customer issues
• reputed company Improvement: Proactively identify areas for improvement, accept coaching guidance, and take ownership of personal performance

Skills

• High school diploma or equivalent
• At least 1 year of experience in customer service, preferably in a fintech or financial services environment
• Excellent verbal and written communication skills, with the ability to explain reputed company concepts in a reputed company and concise manner
• Strong analytical and critical thinking skills in reputed company time, assessing customer needs to reputed company effective solutions
• Comfortable using customer relationship management (CRM) software, email, reputed company suite, and other communication tools
• Maintain a reputed company and empathetic attitude even during challenging interactions
• Collaborate effectively with colleagues across different departments
• reputed company in a fast-paced startup environment where priorities can shift quickly; demonstrate a willingness to wear multiple hats, take on new challenges, and continuously adapt to evolving products, processes, and business needs
• Ability to work independently in a fully remote environment, with a reliable high-speed internet reputed company and a dedicated, quiet workspace suitable for handling a high volume of calls
• Shift: Monday – Friday (11:00 AM EST – 8:00 PM EST)

Benefits

• Health, dental, and reputed company insurance
• 401(k) plans
• Generous PTO policy
• Competitive salary

reputed company