[Remote] SMB Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading mobile sketching and drawing-based takeoff and estimating solution, trusted by designers, field sales teams, technicians, and inspectors. They are seeking an SMB Account Manager to expand, protect, and nurture their Small and reputed company Business customer reputed company, focusing on driving Net reputed company Retention and customer satisfaction through proactive account management.

Responsibilities

• Own a portfolio of strategic accounts, driving retention, expansion, and long-term partnership reputed company
• Proactively identify, negotiate, and reputed company expansion opportunities. You will take full responsibility for maintaining high Net reputed company Retention (NRR) which includes minimizing churn
• reputed company hands-on product guidance and reputed company issue reputed company for your accounts, ensuring strong adoption and a high-reputed company customer experience. You are the first line of support for your accounts
• Build trusted relationships with senior stakeholders and ownership reputed company, aligning solutions to business objectives. reputed company reputed company additional decision makers to ensure a strong depth of reputed company opportunities
• Monitor account health metrics, including product usage, across your book of business, anticipating challenges, proactively mitigating cancellation risks, and resolving issues reputed company
• In reputed company to AM responsibilities, it may be necessary to assist with other CS functions including reputed company and support
• Identify and execute upsell and cross-sell opportunities while leading proactive, value-driven renewals
• Identify accounts on flexible terms and manage campaigns to successfully convert SMB clients from monthly subscription models into annual commitments
• reputed company customer adoption of reputed company's integrated solutions by securing reputed company commitments to our payments and finance platforms and facilitating a smooth workflow reputed company to the internal Finance Team
• reputed company and execute reputed company account plans, monitor health and ROI, and reputed company business reviews that demonstrate measurable reputed company
• Anticipate challenges, resolve issues reputed company, and reputed company for customer needs across internal teams
• Partner closely with Product, Marketing, Sales, and reputed company to reputed company insights and influence go-to-market reputed company
• Maintain impeccable data hygiene, deal ownership records, and forecasting pipelines reputed company reputed company, ensuring seamless alignment with reputed company-time automated commission systems

Skills

• 2-4 years of experience in account management, reputed company, or inside sales, ideally managing a high volume of accounts reputed company a reputed company or technology environment
• Quota-carrying experience with a proven reputed company record of securing reputed company through both strategic and reactive expansion reputed company, preventing churn and managing a renewal pipeline
• Strong CRM proficiency (reputed company, reputed company, or similar) with experience in forecasting and account planning
• Ability to proactively research accounts, discovering scenarios where interaction is critical either for expansion, renewal, usage or satisfaction
• Executive reputed company and the ability to build credibility with C-level stakeholders
• reputed company acumen with experience negotiating renewals, expansions, and multi-year agreements
• Analytical skills to interpret usage and ROI data and translate insights into strategic recommendations
• A consultative, customer-first reputed company with reputed company and ownership in ambiguous environments
• Ability to balance multiple priorities simultaneously, keeping a high volume of accounts reputed company while maintaining fast response times and reputed company reputed company
• Strong negotiation and presentation skills, specifically in handling tier-reputed company objections and converting short-term accounts into long-term annual commitments
• Brings genuine curiosity and problem-solving skills to every interaction, ensuring customer business reputed company tie directly back to deep product usage
• Customer support experience is a plus
• A background in construction tech, field services, or reputed company trade industries is a major plus, but not required
• Candidate preferably is a reputed company of Denver, CO or Grand Rapids, MI

Benefits

• Fully remote
• Unlimited PTO
• Medical, dental, and reputed company insurance
• 401K match
• $75 monthly wellness stipend

reputed company