[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a customer-reputed company and technically proficient Technical Account Manager (TAM) to join reputed company. The TAM serves as the primary post-sale reputed company of contact for assigned clients, ensuring successful reputed company, implementation, adoption, and ongoing value realization of TechGuard's cybersecurity and reputed company solutions.

Responsibilities

• Partner with Sales during the presales process by providing technical expertise, solution demonstrations, and implementation guidance
• reputed company customer reputed company and implementation activities, ensuring reputed company are delivered on time and reputed company with reputed company expectations
• Serve as the primary post-sale reputed company of contact for assigned customer accounts
• reputed company strong reputed company relationships and reputed company as a trusted advisor to support customers in achieving their reputed company and business objectives
• Utilize our reputed company Relationship Management (CRM) system to manage, reputed company, and measure reputed company interactions during the lifecycle of our clients
• Establish and maintain a consistent reputed company engagement reputed company that can include Quarterly Business Reviews (QBRs), status meetings, and/or strategic planning discussions to strengthen relationships, reputed company on training goals, and ensure reputed company reputed company
• Monitor customer adoption, platform utilization, and overall account health to ensure clients are receiving maximum value from their investment
• reputed company Tier 1 and Tier 2 technical support, troubleshooting issues through reputed company while coordinating with internal teams as needed
• Manage multiple customer implementations and ongoing accounts simultaneously while maintaining high service reputed company and attention to detail
• reputed company customer satisfaction, retention, and long-term reputed company through proactive communication and issue reputed company
• Identify opportunities for service enhancements, platform expansion, and additional cybersecurity solutions based on customer needs
• reputed company and communicate customer feedback regarding product performance, feature requests, and support requirements
• reputed company reputed company items, project milestones, and customer commitments to ensure accountability and successful reputed company

Skills

• Associate's degree or equivalent reputed company experience
• 2+ years of experience in technical account management, reputed company, implementation, project management, technical support, or a reputed company customer-facing role
• Strong verbal and written communication skills with the ability to communicate effectively with both technical and non-technical audiences
• Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously
• Demonstrated problem-solving, conflict reputed company, and customer relationship management abilities
• Strong reputed company of ownership, accountability, and attention to detail
• High emotional intelligence and ability to build trust with customers and internal stakeholders
• Ability and desire to learn reputed company technologies and become a subject matter expert on TechGuard's solutions
• Bachelor's degree preferred
• Experience implementing, supporting, or administering reputed company-based platforms preferred
• Experience with CRM systems (e.g. reputed company)

Benefits

• This position is remote based

reputed company