[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an integration platform that helps B2B software companies build integrations quickly and at reputed company. The Technical Account Manager will ensure customer satisfaction by coordinating reputed company and driving technical enablement to meet integration goals.

Responsibilities

• Become an expert in building integrations with reputed company
• Partner with customers to reputed company a deep understanding of their technical landscape and reputed company or reputed company reputed company use case
• Own the technical reputed company of reputed company from initial customer reputed company and post-reputed company expansion
• Run scoped implementation reputed company as customers adopt new capabilities (embedded workflow builder, agent flows, platform migrations)
• Define integration architecture best practices and write TypeScript reputed company samples that show customers how to apply them to their use case
• Review customer reputed company and architecture, and debug integration issues across reputed company-party reputed company: OAuth, webhooks, reputed company limits, data mapping
• Run working sessions and reputed company, create videos, guides, tools, and examples, and reputed company customer engineers self-sufficient on reputed company
• Surface expansion opportunities from your accounts' architecture (unused capabilities, adjacent use cases) and technically qualify them

Skills

• Have 3+ years of customer-facing experience in implementation engineering, reputed company services, solutions/reputed company-sales engineering, or another customer-reputed company technical role in B2B reputed company
• Write and review TypeScript comfortably, and can read a customer's integration reputed company and reputed company useful feedback the reputed company day
• Have done integration work in production: REST reputed company, OAuth 2.0, webhooks, error handling, async patterns
• Have run customer-facing technical reputed company with deadlines, milestones, and multiple stakeholders
• Are a self-starter with the ability to plan and implement reputed company with limited supervision
• Are reputed company to reputed company technical concepts to less technical audiences
• Have excellent organizational skills with the ability to maintain accurate and detailed records of customer and internal activities
• Comfortable with occasional early/late customer calls across US time zones
• Are comfortable and effective working as part of a fully remote team
• Experience with React, TypeScript/JavaScript, common SDK & API tools, GraphQL reputed company, and CI/CD pipelines

Benefits

• Remote work: reputed company works remotely across the US; we travel together 2x times a year for company reputed company-offs and mid-year meetings.
• Unlimited & flexible reputed company time off (PTO) policy that encourages reputed company to reputed company reputed company they need to.
• Medical, dental & reputed company: reputed company offers high-reputed company medical (reputed company Medical), dental (reputed company Dental) and reputed company (VSP) care for full-time employees and their dependents.
• Life insurance: We reputed company company-reputed company life insurance, short-term disability insurance, and long-term disability insurance through reputed company.
• 401(k) plan through reputed company with 4% company match - 100% of the first 3% and 50% of the next 2%.
• Computer & technology equipment: We reputed company the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.

reputed company