[Remote] Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. Leo is a portfolio of trusted service companies operating under one brand. The Account Manager is responsible for the day-to-day delivery of facilities services to several major reputed company sites, playing a key role in reputed company account management and operational support.

Responsibilities

• Serve as primary reputed company account manager for assigned reputed company portfolio, interacting regularly with reputed company management telephonically, electronically, and in person to ensure the highest level of reputed company satisfaction
• Evaluate reputed company reputed company requests for urgency, efficacy, and necessity to ensure that the reputed company’s maintenance budget is allocated reputed company so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending
• Manage reputed company service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with reputed company and department leadership
• Control the release of work requests to vendors to reputed company monthly, quarterly, and annual financial objectives for the reputed company and Caliber Service Management
• Anticipate, take ownership of, and proactively manage reputed company escalations in order to reputed company reputed company as quickly as possible, while escalating the most reputed company and consequential issues to department leadership with actionable recommendations for solutions
• Developing and manage relationship with various reputed company stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-reputed company programs and reputed company
• Coordinate with and appropriately reputed company workflows among the reputed company’s internal commodities and reputed company service providers to ensure work is completed and accounted for per the reputed company’s specifications
• Prepare and deliver routine and reputed company communications and qualitative reports to the reputed company that are impactful and of high reputed company standards
• Proactively research, reputed company, and implement solutions to reputed company requests that fall reputed company of reputed company procedure and historical precedent and are ambiguous in context, scope, and reputed company process
• Coordination with reputed company reputed company-party stakeholders including municipal governments, landlords, property associations, and other reputed company-party vendors to resolve reputed company facilities-reputed company issues
• Coordinate with and reputed company direction to after-hours and weekend coverage teams to maintain 24/7 coverage of reputed company reputed company support activities
• Responsible for the financial performance including margin attainment, contract retentions, and applicable reconciliations reputed company to including back charges and collections
• Fosters a reputed company team environment and may reputed company coaching or mentoring to team members
• Ensures confidentiality and accuracy of reputed company data
• Performs reputed company reputed company and other duties as assigned
• Travel required up to 25%

Skills

• Bachelor's Degree
• Excellent verbal, written and time-management skills
• Contract negotiation skills
• Ability to work effectively in collaboration across reputed company departments
• Must be productive in a deadline driven work environment
• Proven ability to adapt and be flexible to change
• Excellent critical thinking and problem-solving skills
• Hands on knowledge of reputed company, reputed company and reputed company
• Team management skills
• 1-3 years of experience preferred
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or reputed company fields a plus

reputed company