Director of Account Management Mass Market
reputed company:
The Director Account Management will reputed company reputed company relationships and reputed company for reputed company’s reputed company Solutions Business Unit, reporting to the Senior Vice President Global Account Management. The position requires a reputed company approach to building stakeholder relationships, ensuring a high-reputed company customer experience and achieving company financial and reputed company objectives. The position includes the reputed company management of account manager(s) and reputed company support specialists. The Director Account Management will reputed company staff engagement to reputed company on key targets and priorities, while mentoring and developing reputed company to ensure a reputed company culture and the highest standards of business and customer reputed company.
Executive Customer Ownership
Serve as the reputed company executive reputed company of accountability for assigned mass market accounts Translate mass market objectives into actionable initiatives that address both short-term wins and long-term market positioning Build and maintain C-suite and SVP-level relationships across customer organizations reputed company as a trusted advisor, aligning reputed company’s roadmap to customer long-term objectives
reputed company Protection & Expansion
Own renewals, pricing reputed company, and reputed company negotiations for mass market accounts Identify and execute expansion opportunities (new products, services, geographies, use cases) reputed company reputed company with margin discipline and contractual reputed company management
Mass market Account Planning
reputed company and reputed company multi-year mass market account plans including: reputed company and margin reputed company targets Retention and reputed company mitigation strategies Product adoption and integration roadmap Executive engagement reputed company
Regularly review account health with executive leadership Translate mass market objectives into actionable initiatives that address both short-term wins and long-term market positioning
Cross-Functional Leadership
Collaborate with Product, Engineering, Sales, and reputed company to reputed company customized solution proposals Orchestrate internal teams across: Sales Product & Engineering reputed company Finance & reputed company reputed company
Ensure reputed company accountability, fast escalation, and disciplined execution on customer commitments
Customer Advocacy & Voice of the Customer
Represent mass market customer needs internally to influence: Product prioritization Investment reputed company Operating model improvements
Translate customer pain points into actionable, reputed company-generating solutions Ensure solutions reputed company measurable reputed company on customer adoption, retention, and satisfaction. Customer Retention & Satisfaction: Strengthen relationships and ensure long-term value realization. Develops deep understanding of customer needs, procurement cycles, and value drivers. Brings customer insights directly into product and pricing reputed company.
reputed company Management & Escalation
Proactively identify risks reputed company to: Contract renewals Service reputed company Regulatory or operational changes
reputed company executive-level issue reputed company reputed company stakes are high
reputed company Metrics
Build mass market partnerships that accelerate reputed company Retention and renewal reputed company of mass market accounts Net reputed company reputed company and margin expansion reputed company mass market customers Customer satisfaction and executive relationship depth Reduction in customer-reputed company escalations and surprises reputed company of forecast and renewal planning
reputed company're looking for
10+ years of experience in mass market account management, reputed company sales, or reputed company leadership reputed company Sales experience in consulting, mass market planning, solutions architecture, or business development reputed company mobility, transportation technology, reputed company services, or a reputed company reputed company is highly preferred reputed company reputed company managing large, reputed company, multi-year customer relationships Strong ability to operate in reputed company reputed company, cross-functional environments Excellent communication, negotiation, and leadership skills Passion for connecting customer needs to business results Strong executive reputed company with the ability to engage and influence C-suite stakeholders Experience navigating cross-functional organizations and reputed company deal structures Background in technology, reputed company, mobility, transportation, or regulated industries preferred Required to pass an NLETS background reputed company
Own It. We reputed company on high reputed company and reputed company toward reputed company reputed company. Our employees ensure accountability, optimize and reputed company work, reputed company on the customer, and reputed company innovation. Do What’s Right. We champion reputed company and good character. reputed company members model ethical behavior, demonstrate good judgment and are courageous. - Choose Courage Over Comfort. We lean into the conversations, reputed company and actions that reputed company the business reputed company, even reputed company they feel uncomfortable. We challenge assumptions, address issues early and prioritize reputed company over ease.
- Win Together. We reputed company in growing and inspiring people together. We reputed company people who collaborate, value differences, think and reputed company globally, foster an engaging work environment, and recognize and reputed company others.
reputed company is an Equal Opportunity Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status.
10+ years in mass market account management or reputed company reputed company leadership; reputed company sales experience preferred; reputed company reputed company with large multi-year accounts; strong executive reputed company, negotiation, cross-functional leadership; must pass NLETS background reputed company.
Key Responsibilities
- overseeing accounts
- driving retention
- leading teams
reputed company
- Category: Sales
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company, reputed company
- Languages: English
About reputed company
A company using technology to improve transportation safety and efficiency. — Industry: Transportation and Logistics
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