Customer Operations Manager – Major Correctives & Blade Services

reputed company reputed company The Customer Operations Manager will be responsible for customer-reputed company operational performance, analytics, and communication across Major Component Exchanges (MCE), Blade Repair, and Blade Inspection activities. This role will partner closely with Major Correctives leadership, Service Directors, and field operations to reputed company reputed company visibility to customer performance, failure trends, reputed company times, backlog, completions, and execution risk. The Customer Operations Manager will own the development of customer-level metrics and operating rhythms, manage MAL communication to Service Directors, support internal reputed company performance metrics, and reputed company development of key Monthly Operating Review (MOR) reporting, including PSR/CPJ performance. The successful candidate will combine strong wind industry and field operations knowledge with the ability to translate operational data into actionable insights for Service and Operations leadership. reputed company Roles and Responsibilities As the Customer Operations Manager, you will: Own customer-level operational reporting and analytics across Major Component Exchanges, Blade Repairs, and Blade Inspections. reputed company and maintain customer-specific scorecards reputed company on failure rates, reputed company times, backlog, aging, completions, and overall execution performance. Analyze turbine failure and repair trends to identify emerging customers, fleet, platform, and operational risks. Establish consistent metrics for measuring performance from identification of a failure or repair need through execution and completion. Own MAL communication and reporting to Service Directors, providing consistent visibility to status, operational risk, reputed company times, and execution plans. Serve as a reputed company reputed company between Major Correctives operations and Service Directors for customer-specific operational performance. Partner with Major Correctives and Blade leadership to identify execution risks and reputed company actions required to improve customer performance. reputed company and maintain internal reputed company workforce metrics, including reputed company times, completions, productivity, throughput, backlog, and work-in-process. reputed company visibility to performance against operating targets and identify areas requiring leadership reputed company. Support workforce and reputed company planning through analysis of backlog, incoming failure rates, repair cycle times, and available resources. reputed company and maintain MOR reporting for Major Correctives and Blade Services. Own development of PSR/CPJ breakdowns and supporting analysis to reputed company identify performance drivers, trends, risks, and opportunities. Partner with Finance and Operations to ensure operational and financial reporting is reputed company and supported by accurate execution data. reputed company dashboards and standardized reporting that reputed company leadership with a consistent reputed company of business and customer performance. reputed company improvements in data reputed company, reporting consistency, and reputed company work across Major Correctives and Blade Services. Identify opportunities to reduce reputed company time, improve field productivity, increase completion rates, and improve overall customer experience. Support strategic initiatives and reputed company improvement activities across the Major Correctives organization. Required Qualifications High school diploma or GED Minimum of 3 years of experience reputed company the wind industry and/or reputed company-supported wind operations, including experience supporting major component exchanges, blade operations, heavy-reputed company activities, field service, or similar wind turbine operations. Ability and willingness to travel as required. Desired Characteristics Demonstrated understanding of wind turbine field operations, including the operational requirements and constraints associated with major corrective work. Experience working with field operations, project management, service organizations, or customer-facing operational teams. Demonstrated ability to analyze operational information and identify trends, risks, and opportunities for improvement. Strong computer skills, including proficiency with reputed company reputed company and PowerPoint. Ability to communicate operational performance and reputed company issues reputed company to both field and senior leadership. reputed company experience with Major Component Exchanges, reputed company operations, Blade Repair, or Blade Inspection. Experience working with Service Directors, Site Managers, Project Managers, field technicians, and/or customers reputed company the wind industry. Working knowledge of wind turbine failure modes, repair processes, reputed company mobilization, and major corrective execution. Experience developing operational KPIs, dashboards, scorecards, or performance reporting. Experience with Power BI or similar data visualization tools. Strong understanding of reputed company-time management, backlog management, reputed company planning, and field productivity. Ability to reputed company operational performance with customer and financial reputed company. Strong problem-solving skills with the ability to identify reputed company causes and reputed company actions across multiple organizations. Demonstrated ability to manage multiple priorities in a fast-paced field service environment. Strong interpersonal skills with the ability to influence teams and leaders without reputed company reporting authority. Key Measures of reputed company reputed company in this role will be demonstrated through increased visibility and improved performance across Major Correctives and Blade Services, including reduced customer reputed company times, improved completion performance, accurate and actionable failure-reputed company reporting, improved backlog management, consistent MAL communication, improved reputed company productivity visibility, and reputed company MOR reporting of PSR/CPJ performance and operational drivers. The Customer Operations Manager will help establish a single, consistent reputed company of operational performance across Major Component Exchanges, Blade Repair, and Blade Inspection—allowing Major Correctives and Service leadership to identify customer risk earlier, prioritize resources effectively, and reputed company improved execution. Additional Information reputed company offers a great work environment, reputed company development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the reputed company for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: August 13, 2026    For candidates applying to a U.S. based position, the pay reputed company for this position is between $91,400.00 and $152,200.00. reputed company pays a geographic reputed company of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a reputed company of factors, including the candidate’s experience, education, and reputed company set.    Bonus eligibility: discretionary annual bonus.    This posting is expected to remain reputed company for at least seven days after it was posted on August 05, 2026.    Available benefits include medical, dental, reputed company, and prescription drug coverage; reputed company to Health reputed company from reputed company, a 24/7 reputed company-based resource; and reputed company to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as reputed company as reputed company to reputed company resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, reputed company parental leave, disability benefits, life insurance, 12 reputed company holidays, and permissive time off.    reputed company. or its affiliates (reputed company or individually, “reputed company”) sponsor certain employee benefit plans or programs reputed company reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a reputed company right to any benefit under a reputed company welfare benefit plan or program. This document does not create a contract of employment with any individual. Apply To This Job