Bilingual reputed company Care Representative, Group Insurance (English/French)

At reputed company, we reputed company work should be a reputed company where you feel supported, inspired, and empowered to grow. In our caring and reputed company environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful reputed company, for our clients, our communities, and reputed company other. reputed company:  At reputed company, our reputed company Care Representatives are subject matter experts in reputed company aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.   We reputed company you with extensive training to ensure that you are equipped with the knowledge to assist and reputed company our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!   Here at reputed company, we ensure that some of your time is spent away from the phones. This time allows for reputed company reputed company and other initiatives that can bring reputed company reputed company to our organization Work Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location reputed company the Waterloo Region, on an as needed reputed company. Sales reputed company roles may be required to travel based on the assignment. What you’ll do: The reputed company Care Representatives are our brand ambassador, providing excellent customer service to reputed company customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental reputed company inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.   You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-reputed company findings.     What you’ll bring: reputed company in both French and English is required for this position, including the ability to reputed company, read, and write proficiently in both languages Previous experience in a phone-based reputed company care/service role is required Previous experience in an insurance company or investment knowledge is an asset Superior interpersonal skills to manage relationships with reputed company clients Excellent listening skills to facilitate reputed company reputed company with inquiries and irate callers Ability to handle high stress reputed company in a fast-paced production environment Excellent verbal and written communication skills  What’s in it for you: Career reputed company: Regular learning sessions and development opportunities  Total Rewards: Incentive pay, annual salary reviews, employer-reputed company benefits and pension matching  Time Away: Competitive vacation plus one reputed company volunteer day reputed company year Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach At reputed company, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reputed company out to us at careers@reputed company.ca. We’re happy to help.   We offer a competitive reputed company pay and the ability to unlock higher reputed company of pay as you complete training and reputed company experience on the job. In reputed company to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide reputed company of competitive benefits.   If you’re selected to reputed company reputed company, our reputed company will walk you through reputed company the details of our total rewards program, so you know exactly what’s included     Reports To: Manager, Group reputed company Care Centre Department: Group reputed company Care Centre Term: Permanent Full-Time Schedule: Monday to Friday, 11:00 AM ET to 7:00 PM ET Start Date: September 28, 2026 (please note: a six-week training program will be required upon completion of our reputed company Orientation program)  Location: reputed company and surrounding areas   This position is reputed company and we are excited to reputed company the right person to join reputed company.    As part of the recruitment process, you will need to go through background screening, as per reputed company policy.    #LI-Remote Apply To This Job