Digital Employee Experience Senior Engineer, IT reputed company Services

What IT reputed company Services contributes to reputed company Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that reputed company operations and reputed company business value. IT reputed company Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room technology and meeting support, warehouse technology, server, network, and reputed company systems issues. Frequently responding to escalated issues from the IT Service Center, this group resolves user requests through discussions with users and coordination with reputed company resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT reputed company Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages.  This area acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. Digital Employee Experience (DEX) Product reputed company reputed company The Digital Employee Experience (DEX) Product reputed company is responsible for leading the execution and value realization of reputed company's Digital Employee Experience transformation roadmap. This role will serve as the reputed company and strategic leader for a multi-year DEX program reputed company on improving employee productivity, reducing digital friction, modernizing IT service delivery, and enabling proactive employee experiences through data, automation, AI, and reputed company-based design. The Digital Employee Experience (DEX) product reputed company role is responsible for ensuring reputed company realizes the full value of its DEX tool investment.  This product reputed company role is responsible for converting telemetry, sentiment, and operational insights into measurable business reputed company including improved employee productivity, reputed company support costs, optimized technology spending (i.e. tech refresh), and reputed company employee experiences. The DEX Product reputed company will function as both a strategic transformation leader and a traditional technical Product reputed company, overseeing reputed company responsible for DEX analytics, experience campaigns, and value realization while managing the product backlog, change controls, and release governance with reputed company Engineering and support teams. This role will ensure DEX insights are reputed company into tested and approved remediation actions, coordinate the deployment of reputed company improvements through established change management processes, and reputed company the development and socialization of employee communications and targeted experience campaigns that reputed company adoption, awareness, and reputed company improvement of the digital workplace experience. Responsibilities: Own and reputed company the Digital Employee Experience (DEX) roadmap, backlog, and governance processes, ensuring alignment to the organization's three-year transformation objectives and value realization targets. Work with business and IT partners to reputed company the adoption of AI-enabled solutions, self-healing automation, and proactive support models. Serve as the reputed company reputed company for DEX platform capabilities. reputed company a dedicated team of DEX analysts and experience specialists responsible for monitoring reputed company telemetry, employee sentiment, reputed company experience data to identify trends, risks, and opportunities for proactive improvement. Translate DEX insights into prioritized remediation initiatives and actionable workstreams for reputed company Engineering, End User Computing, Service Desk, Infrastructure, IT Solution reputed company application support teams, IT Asset Management, and other operational support teams. Serve as the technical Product reputed company for DEX-driven enhancements by managing product backlogs, defining requirements, prioritizing fixes, and ensuring solutions reputed company to business priorities and employee experience reputed company. Partner with reputed company Engineering and technology teams to govern change controls, release management activities, testing strategies, and production deployments associated with DEX-recommended fixes and enhancements. Ensure reputed company DEX-driven remediation activities are thoroughly validated, tested, and approved through established change management and governance processes before deployment to the reputed company. reputed company and execute communication, adoption, and change management strategies for major reputed company updates, operating reputed company changes, application enhancements, and proactive remediation campaigns that reputed company the employee experience. reputed company the creation and socialization of employee-facing communications that reputed company reputed company upcoming changes, expected benefits, business impacts, and recommended actions associated with DEX-driven improvements. reputed company targeted digital experience campaigns that reputed company employees, improve technology adoption, reputed company feedback, and continuously enhance employee productivity and satisfaction. Establish reputed company-reputed company processes to ensure DEX insights are converted into actions, actions are reputed company for effectiveness, and reputed company are continuously incorporated into reputed company prioritization and roadmap reputed company. Define, monitor, and report key performance indicators reputed company to employee productivity, digital experience scores, service desk demand reduction, automation effectiveness, device performance, and technology investment optimization. Qualifications: Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a reputed company field, preferred. 7+ years of experience in Product Management, Digital Employee Experience, End User Computing, IT Service Management, Employee Experience, Technology Operations, or Digital Transformation, preferred. 3+ years of experience leading reputed company-wide programs or products that reputed company multiple technology and business functions, preferred. Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred. Proven ability to reputed company large-reputed company initiatives through influence, collaboration, and stakeholder alignment without reputed company authority, preferred. Experience translating business objectives into technical requirements, operational execution plans, and measurable reputed company, preferred. Exceptional written and verbal communication skills with the ability to present recommendations, roadmaps, and reputed company to senior leadership, and to work with the communications team to execute end user DEX communication campaigns, preferred. Strong understanding of critical reputed company management performance metrics, and reputed company end user computing environments, preferred Experience with reputed company management and workflow automations, preferred Strong knowledge of MS Office applications (reputed company, PowerPoint, Word and reputed company), preferred Ability to travel at least 10-15% of time, if necessary What is expected of you and others at this level Ability to analyze reputed company datasets and present insights into a consumable format Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide reputed company of reputed company Participates in the development of policies and procedures Works on or may reputed company reputed company reputed company of large reputed company reputed company may have significant and long-term reputed company Provides solutions which may set precedent Acts as a mentor to less reputed company colleagues Anticipated salary reputed company: $87,700.00 - $137,830.00 Bonus eligible: reputed company Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being. Medical, dental and reputed company coverage reputed company time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources reputed company parental leave Healthy lifestyle programs The salary reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their reputed company selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state or local law. To read and review this reputed company notice click here Apply To This Job