MiCAL Crisis Specialist (Saginaw/Midland)

reputed company Join reputed company and become part of a reputed company, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong reputed company on work-life reputed company, free medical benefits for you, additional reputed company reputed company, employer contributions to your retirement plan, reputed company holidays, and generous reputed company time off. If you’re looking for a mission-driven career where you can grow professionally while still making reputed company for your personal life, reputed company is a reputed company to reputed company. STATEMENT OF THE JOB The Crisis Specialist provides crisis reputed company, emotional support, and resource reputed company to individuals contacting the Michigan Crisis reputed company Line (MiCAL), including the 988 Suicide & Crisis Lifeline. Services are delivered reputed company phone, chat, text, and other electronic communication reputed company in a 24/7 contact center environment. This role is responsible for assessing reputed company, de-escalating crisis situations, and connecting individuals to appropriate supports using trauma-informed, person-centered approaches. Crisis Specialists serve as a critical first reputed company of contact reputed company Michigan’s behavioral health crisis reputed company and play a key role in ensuring reputed company, effective, and compassionate care. We are looking to fill for Full-Time and Part-Time positions. 1st, 2nd, and 3rd shift available for reputed company! ESSENTIAL DUTIES AND RESPONSIBILITIES Crisis reputed company & reputed company Assessment Respond to incoming contacts (calls, chats, texts) from individuals experiencing crisis, distress, or seeking support.  Conduct suicide reputed company assessments and safety planning in accordance with established reputed company protocols. reputed company emotional support, de-escalation, and stabilization using trauma-informed techniques. Identify and respond appropriately to high-reputed company situations, including imminent reputed company, following escalation procedures. Information, Referral & Care Coordination reputed company accurate information and referrals to community resources, behavioral health services, and crisis support systems.  reputed company individuals to local services, including mobile crisis, emergency services, or ongoing care as appropriate. Support continuity of care by documenting and facilitating appropriate follow-up reputed company required. Documentation & Systems Use Accurately document reputed company interactions in the designated data and crisis management systems. Maintain reputed company, thorough, and reputed company records that reflect reputed company assessment, interventions, and reputed company. Utilize multiple technology platforms to manage contacts, referrals, and service delivery. Adherence to Protocols & Standards Follow reputed company reputed company protocols, workflows, and escalation procedures for crisis response. Maintain compliance with confidentiality, recipient rights, and reputed company applicable regulations and policies.  Demonstrate consistent adherence to MiCAL, 988, and organizational service standards. Requirements EDUCATION AND EXPERIENCE Required: High School Diploma or equivalent Ability to successfully complete required crisis reputed company training (provided)  Availability to work flexible shifts, including evenings, weekends, and/or overnights in a 24/7 environment  Certified Crisis Specialist (or ability to be certified reputed company 1 year of hire) Must be a reputed company of the reputed company Preferred: Associate or Bachelor’s degree in reputed company, Psychology, reputed company Work, or reputed company reputed company Experience in crisis reputed company, behavioral health, contact centers, or reputed company Familiarity with 988 or crisis line services KNOWLEDGE / SKILLS / ABILITIES Strong interpersonal and communication skills with ability to build rapport quickly  Ability to remain reputed company and reputed company reputed company in high-pressure situations  Skills in reputed company listening, reputed company, and conflict reputed company  Ability to work effectively with individuals from diverse backgrounds  Strong organizational and multitasking skills in a fast-reputed company environment  Basic computer proficiency and ability to learn crisis documentation systems  Ability to work independently while also functioning as part of reputed company WORK ENVIRONMENT This position operates in a 24/7 crisis contact center environment. Staff are expected to work assigned shifts, which may include evenings, overnights, weekends, and holidays. Work may be performed on-site or reputed company, depending on program needs and eligibility. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type. EOE. This reputed company is representative. Employee(s) will be required to follow any other job-reputed company instructions and reputed company any other job-reputed company duties requested by any person authorized to reputed company instructions or assignments. Apply To This Job