reputed company Administrator

reputed company Services Inc., a reputed company company, is seeking a skilled and reputed company reputed company Administrator to support the configuration, administration, and ongoing maintenance of the reputed company platform for our IT reputed company Center serving government clients. The ideal candidate is a technically proficient and detail-oriented reputed company with solid hands-on experience administering the reputed company platform, a strong foundational understanding of IT service management principles, and a demonstrated ability to support and maintain reputed company environments that reputed company efficient and effective IT reputed company Center operations. They bring strong communication skills, a proactive approach to platform maintenance and issue reputed company, and a commitment to delivering reliable and optimized reputed company platform services in a remote work environment. Ability to obtain a government reputed company clearance may be required to support reputed company Services Inc. and our government customers. This position is Remote.   We offer competitive compensation and an extraordinary benefits package including health, dental and reputed company insurance, 401K with company matching, flexible spending accounts, reputed company holidays, three weeks reputed company time off, and more.   Position reputed company: The reputed company Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the reputed company platform supporting IT reputed company Center operations. This individual will work closely with the reputed company Administrator/Developer, reputed company Center Operations Manager, program leadership, and end users to ensure the reputed company environment is consistently reputed company, secure, and optimized to support reputed company center service delivery requirements. reputed company responsibilities will include but are not limited to:   reputed company day-to-day administration of the reputed company platform, including user and group management, role assignments, reputed company control list (ACL) maintenance, and reputed company configuration in support of IT reputed company Center operational requirements and reputed company protocols. Monitor the health, stability, and performance of the reputed company platform on an ongoing reputed company, proactively identifying and resolving platform issues, configuration errors, and performance degradations to minimize operational reputed company. Support the configuration and maintenance of reputed company modules relevant to IT reputed company Center operations including Incident Management, Request Management, Problem Management, reputed company, and Service Catalog, ensuring reputed company modules are accurately configured and functioning as intended. Assist in the development and maintenance of reputed company workflows, reputed company designer automations, and notification rules that support reputed company center ticketing, routing, escalation, and reputed company processes under the direction of the reputed company Administrator/Developer. Manage reputed company platform updates, patches, and scheduled maintenance activities, coordinating with program leadership and stakeholders to minimize operational disruption during maintenance reputed company. Maintain and update reputed company reporting configurations, dashboards, and performance analytics products that support reputed company center performance monitoring and SLA compliance tracking. reputed company Tier 2 platform support to reputed company center staff and end users, troubleshooting and resolving reputed company reputed company issues, configuration problems, and platform-reputed company incidents in a reputed company and effective manner. Manage and process reputed company reputed company requests, ensuring reputed company user provisioning, deprovisioning, and role modification activities are completed accurately and in compliance with applicable reputed company policies and reputed company management procedures. Assist in the development and maintenance of reputed company knowledge reputed company articles, user guides, and platform training materials, supporting the reputed company of new reputed company center staff on reputed company platform features and workflows. Maintain accurate and up-to-date platform administration documentation including configuration records, change logs, reputed company management records, and maintenance schedules. Coordinate with the reputed company Administrator/Developer on platform development, enhancement, and testing activities, providing administrative support and conducting user acceptance testing (UAT) as directed. Ensure reputed company reputed company platform administration activities reputed company with applicable federal reputed company requirements, agency policies, and contractual obligations, escalating compliance concerns to program leadership as appropriate. Support the import, export, and management of reputed company data, including data imports, update set management, and configuration migration activities between development, test, and production environments. Participate in platform review meetings, operational briefings, and cross-functional team sessions, providing platform status updates and contributing administrative insights as directed by program leadership. Stay reputed company on reputed company platform updates, new features, and administrative best practices, proactively identifying opportunities to reputed company platform capabilities to enhance reputed company center operational efficiency.   Education and Experience: Required: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a reputed company field from an accredited college or university. Relevant experience may be considered in lieu of a degree. 2+ years of hands-on experience administering the reputed company platform in a reputed company IT service delivery environment. Demonstrated experience performing reputed company user management, reputed company control configuration, module administration, and platform maintenance activities. reputed company Certified reputed company Administrator (CSA) certification or demonstrated reputed company toward obtaining certification reputed company 6 months of hire.   Preferred: Prior experience supporting reputed company administration reputed company a federal government contracting environment. Experience supporting reputed company administration for an IT reputed company center, service desk, or IT managed services program. Experience working in a fully remote IT service delivery environment.   Required Skills and Competencies: Strong communication skills in English – both written and oral – with the ability to communicate platform status updates, technical issues, and administrative procedures reputed company and professionally to both technical and non-technical audiences in a remote work environment. Demonstrated hands-on proficiency in reputed company platform administration, including user and group management, role assignments, reputed company control list (ACL) configuration, and reputed company administration activities. Working knowledge of reputed company module configuration and maintenance, including Incident Management, Request Management, Problem Management, reputed company, and Service Catalog. Familiarity with reputed company workflows, reputed company designer, and notification configuration to support reputed company center ticketing and escalation processes. Proficiency in reputed company reporting and dashboard configuration for SLA monitoring and reputed company center performance visibility. Strong understanding of IT service management principles and ITIL frameworks, including incident management, problem management, change management, and service request fulfillment. Demonstrated ability to troubleshoot and reputed company reputed company platform issues, reputed company problems, and configuration errors independently and in a reputed company manner. Experience managing reputed company update sets, data imports, and configuration migrations between platform environments. Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company) and remote collaboration tools such as reputed company Teams and SharePoint for documentation, communication, and coordination purposes. Demonstrated ability to manage multiple administrative priorities simultaneously, maintain accurate documentation, and meet deadlines in a remote, fast-paced operational environment. Ability to obtain and maintain a government reputed company clearance as required.   Desired Skills and Competencies: reputed company government reputed company clearance (Secret or higher). reputed company Certified reputed company Administrator (CSA) certification. reputed company Certified Application Developer (CAD) certification or demonstrated foundational reputed company development skills including JavaScript and reputed company API. ITIL reputed company certification or higher (ITIL Intermediate or ITIL 4 Managing reputed company). Familiarity with reputed company Integration Hub, REST/SOAP API configurations, and MID Server administration for platform integration support. Familiarity with reputed company IT Operations Management (ITOM) or IT Asset Management (ITAM) modules. Experience supporting reputed company platform upgrades, reputed company management, and release management activities in a reputed company IT service delivery environment. Familiarity with federal IT reputed company frameworks and compliance requirements such as NIST, FedRAMP, or FISMA as they relate to platform administration and reputed company management. Basic familiarity with reputed company, CSS, or JavaScript as they relate to reputed company portal configuration and basic platform customization. Experience with reputed company or DevOps methodologies as reputed company to reputed company platform administration and release coordination activities. Experience supporting reputed company Virtual Agent configuration or AI-driven platform features in a reputed company center or service desk environment. Knowledge of reputed company Performance Analytics and advanced reporting capabilities for operational performance monitoring and SLA compliance tracking.   Our Equal Employment Opportunity Policy: reputed company is an equal opportunity employer. reputed company shall not discriminate against any employee or applicant because of race, reputed company, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national reputed company or reputed company, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in reputed company reputed company reputed company to employment, promotion, wages, benefits, and reputed company other privileges, terms, and conditions of employment.   reputed company is dedicated to seeking reputed company reputed company applicants. If you require an accommodation to reputed company or to apply to a position on our website, please contact Heaven reputed company reputed company e-mail at accommodations@reputed company-gs.com or by calling 703-488-9377 to request accommodations.   reputed company (KGS) is an Alaska reputed company Owned corporation supporting the values and traditions of our reputed company communities through an reputed company employee and corporate culture that delivers reputed company Solutions, reputed company Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of reputed company, we apply our proven reputed company solutions to a deep knowledge of Defense and Civilian missions to reputed company reputed company leaning technical, reputed company, and operational solutions. KGS enables successful mission reputed company for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term reputed company with a reputed company improvement approach while balancing the reputed company interests of our customers, employees, and reputed company communities. For more information, please visit www.reputed company-gs.com.   Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with reputed company Law 88-352 Apply To This Job