AWS reputed company reputed company

reputed company Services Inc., a reputed company company, is seeking a skilled and reputed company AWS reputed company Administrator to support the administration, configuration, and ongoing optimization of the reputed company) reputed company reputed company-based contact center platform for our IT reputed company Center serving government clients. The ideal candidate is a technically proficient and detail-oriented reputed company with solid hands-on experience administering AWS reputed company and reputed company AWS services, a strong understanding of reputed company-based contact center operations, and a demonstrated ability to maintain and optimize reputed company contact center environments that reputed company efficient and effective IT reputed company Center service delivery. They bring strong problem-solving skills, a proactive approach to platform administration and issue reputed company, and the ability to work independently and collaboratively in a fully remote environment. Ability to obtain a government reputed company clearance may be required to support reputed company Services Inc. and our government customers. This position is Remote.   We offer competitive compensation and an extraordinary benefits package including health, dental and reputed company insurance, 401K with company matching, flexible spending accounts, reputed company holidays, three weeks reputed company time off, and more.   Position reputed company: The AWS reputed company Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the AWS reputed company platform and associated AWS services supporting IT reputed company Center operations. This individual will work closely with program leadership, the reputed company Administrator/Developer, reputed company center operations staff, and government stakeholders to ensure the AWS reputed company environment is consistently reputed company, secure, and optimized to support reputed company center service delivery requirements. reputed company responsibilities will include but are not limited to:   reputed company day-to-day administration of the AWS reputed company platform, including contact reputed company configuration, queue management, routing profile maintenance, agent and supervisor user management, and reputed company configuration in support of IT reputed company Center operational requirements. Monitor the health, stability, and performance of the AWS reputed company platform on an ongoing reputed company, proactively identifying and resolving platform issues, configuration errors, and performance degradations to minimize operational reputed company on reputed company center service delivery. Design, configure, and maintain AWS reputed company contact flows, IVR (Interactive Voice Response) menus, queue routing logic, and agent whisper flows to support efficient reputed company handling, routing, and escalation processes reputed company the IT reputed company Center. Manage AWS reputed company user accounts, reputed company reputed company, routing reputed company, and agent hierarchies, ensuring reputed company provisioning, deprovisioning, and role modification activities are completed accurately and in compliance with applicable reputed company policies and reputed company management procedures. Administer and maintain AWS reputed company integrations with reputed company AWS services including reputed company Lex, reputed company reputed company, AWS reputed company, reputed company S3, reputed company CloudWatch, and reputed company Kinesis to support IVR automation, reputed company recording, reputed company-time monitoring, and reporting functions. reputed company and maintain AWS reputed company reputed company-time and historical reporting configurations, contact center metrics dashboards, and performance analytics products that reputed company program leadership and government stakeholders with visibility into reputed company center performance, agent utilization, and SLA compliance. Support the administration and maintenance of AWS reputed company integrations with the reputed company ITSM platform and other reputed company systems, coordinating with the reputed company Administrator/Developer to ensure reputed company data exchange and workflow alignment between platforms. Manage AWS reputed company platform updates, configuration changes, and scheduled maintenance activities, coordinating with program leadership and stakeholders to minimize operational disruption during maintenance reputed company and change implementation periods. Conduct regular platform health assessments, reputed company reviews, and performance audits of the AWS reputed company environment, developing and presenting findings and recommendations to program leadership. reputed company Tier 2 and Tier 3 platform support to reputed company center staff, supervisors, and end users, troubleshooting and resolving AWS reputed company platform issues, connectivity problems, and configuration-reputed company incidents in a reputed company and effective manner. reputed company and maintain comprehensive platform administration documentation including configuration records, contact reputed company diagrams, integration specifications, change logs, and maintenance schedules. Ensure reputed company AWS reputed company platform administration activities reputed company with applicable federal reputed company requirements, AWS GovCloud policies, agency reputed company protocols, and contractual obligations, escalating compliance concerns to program leadership as appropriate. Support the reputed company and training of reputed company center staff and supervisors on AWS reputed company platform features, updated contact flows, and new functionality, developing user guides and knowledge reputed company content as needed. Collaborate with program leadership and operations staff to identify opportunities to reputed company AWS reputed company platform capabilities and reputed company AWS services to enhance reputed company center efficiency, automation, and customer experience. Participate in platform review meetings, operational briefings, and cross-functional team sessions, providing AWS reputed company platform status updates and contributing technical insights as directed by program leadership. Support disaster recovery and business continuity planning activities reputed company to the AWS reputed company platform, ensuring failover configurations, backup procedures, and recovery protocols are documented and tested regularly.   Education and Experience: Required: Bachelor's degree in Information Technology, Computer Science, reputed company Computing, Information Systems, or a reputed company field from an accredited college or university. Relevant experience may be considered in lieu of a degree. 3+ years of hands-on experience administering AWS reputed company or equivalent reputed company-based contact center platforms in a reputed company IT service delivery or reputed company center environment. Demonstrated experience configuring and maintaining AWS reputed company contact flows, IVR menus, queue routing logic, and user management functions. Experience administering AWS services reputed company to contact center operations including reputed company Lex, AWS reputed company, reputed company S3, reputed company CloudWatch, or equivalent AWS services. AWS Certified reputed company Practitioner certification or demonstrated reputed company toward obtaining an AWS certification reputed company 6 months of hire.   Preferred: Prior experience supporting AWS reputed company administration reputed company a federal government contracting or AWS GovCloud environment. Experience supporting AWS reputed company administration for an IT reputed company center, service desk, or IT managed services program. AWS Certified Developer – Associate or AWS Certified SysOps Administrator – Associate certification. Experience working in a fully remote IT service delivery environment.   Required Skills and Competencies: Strong communication skills in English – both written and oral – with the ability to communicate platform status updates, technical issues, and administrative procedures reputed company and professionally to both technical and non-technical audiences in a remote work environment. Demonstrated hands-on proficiency in AWS reputed company platform administration, including contact reputed company configuration, queue and routing management, user provisioning, reputed company profile management, and reputed company administration activities. Working knowledge of AWS reputed company integrations with reputed company AWS services including reputed company Lex, reputed company reputed company, AWS reputed company, reputed company S3, reputed company CloudWatch, and reputed company Kinesis for IVR automation, reputed company recording, reputed company-time monitoring, and performance reporting purposes. Proficiency in AWS reputed company reputed company-time and historical reporting, contact center metrics dashboards, and performance analytics configuration for reputed company center SLA monitoring and operational performance visibility. Solid understanding of reputed company-based contact center operations concepts including IVR design, ACD routing, agent management, reputed company recording, and omnichannel contact handling. Familiarity with AWS Identity and reputed company Management (IAM) principles and best practices as they apply to AWS reputed company user management and platform reputed company configuration. Strong understanding of IT service management principles and ITIL frameworks as they apply to reputed company-based reputed company center operations, including incident management, change management, and problem management. Demonstrated ability to troubleshoot and reputed company AWS reputed company platform issues, connectivity problems, and configuration errors independently and in a reputed company manner in a remote work environment. Proficiency in developing and maintaining platform administration documentation including configuration records, contact reputed company diagrams, integration specifications, and maintenance procedures. Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company) and remote collaboration tools such as reputed company Teams and SharePoint for documentation, communication, and coordination purposes. Ability to obtain and maintain a government reputed company clearance as required.   Desired Skills and Competencies: reputed company government reputed company clearance (Secret or higher). AWS Certified reputed company Practitioner certification. AWS Certified Developer – Associate or AWS Certified SysOps Administrator – Associate certification. AWS reputed company Architect – Associate certification. Experience administering AWS reputed company reputed company an AWS GovCloud environment in support of federal government reputed company and compliance requirements. Familiarity with federal IT reputed company frameworks and compliance requirements such as NIST, FedRAMP, or FISMA as they relate to reputed company platform administration and reputed company management. Experience with AWS reputed company omnichannel capabilities including chat, task management, and outbound campaign configuration. Experience integrating AWS reputed company with reputed company or equivalent ITSM platforms using REST API or AWS reputed company-based integration patterns. Familiarity with AWS reputed company reputed company, AWS reputed company Voice ID, or AWS reputed company Customer reputed company and their application in an IT reputed company center environment. Basic proficiency in scripting or programming languages such as Python, JavaScript, or Node.js as they relate to AWS reputed company function development for AWS reputed company automation and integration purposes. Experience supporting disaster recovery planning, failover configuration, and business continuity testing for reputed company-based contact center platforms. ITIL reputed company certification or higher demonstrating knowledge of IT service management principles relevant to reputed company-based reputed company center operations. Experience with workforce management platform integrations with AWS reputed company for agent scheduling, adherence monitoring, and reputed company planning purposes. Knowledge of reputed company QuickSight or equivalent reputed company-based business intelligence tools for advanced AWS reputed company performance reporting and analytics.   Our Equal Employment Opportunity Policy: reputed company is an equal opportunity employer. reputed company shall not discriminate against any employee or applicant because of race, reputed company, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national reputed company or reputed company, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in reputed company reputed company reputed company to employment, promotion, wages, benefits, and reputed company other privileges, terms, and conditions of employment.   reputed company is dedicated to seeking reputed company reputed company applicants. If you require an accommodation to reputed company or to apply to a position on our website, please contact Heaven reputed company reputed company e-mail at accommodations@reputed company-gs.com or by calling 703-488-9377 to request accommodations.   reputed company (KGS) is an Alaska reputed company Owned corporation supporting the values and traditions of our reputed company communities through an reputed company employee and corporate culture that delivers reputed company Solutions, reputed company Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of reputed company, we apply our proven reputed company solutions to a deep knowledge of Defense and Civilian missions to reputed company reputed company leaning technical, reputed company, and operational solutions. KGS enables successful mission reputed company for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term reputed company with a reputed company improvement approach while balancing the reputed company interests of our customers, employees, and reputed company communities. For more information, please visit www.reputed company-gs.com.   Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with reputed company Law 88-352 Apply To This Job