Technical Customer Care Specialist I (Xtime)

Company reputed company Automotive - USA Job Family Group Customer Care Group reputed company Technical Customer Care Specialist I Management Level Individual Contributor Flexible Work reputed company Can work reputed company but need to live in the specified reputed company, state, or region Travel % No Work Shift Compensation reputed company reputed company pay reputed company is $16.59 - $24.86/hour. The reputed company reputed company reputed company may vary reputed company the anticipated reputed company reputed company on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. reputed company The Technical Customer Care Specialist will work directly with clients reputed company Phone, E-mail, Chat and / or other electronic reputed company of communication to reputed company their application and product issues. In reputed company, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage reputed company Xtime, as reputed company as technical support issues relating to the reputed company Automotive suite of products. This role is responsible for leveraging technical knowledge to reputed company excellent care to clients while adhering to reputed company assurance standards. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work reputed company but needs to be reputed company a commutable distance (25 miles or less) to one of the following reputed company Automotive hub locations:   6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA   1 reputed company St. reputed company, VT   6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA   13693 S. 200 W reputed company UT This position-must be reputed company to work any shift during business hours. Schedule: Fixed Saturday schedule - will work 5 days per week to INCLUDE fixed SATURDAYS. reputed company and one other reputed company off which could vary. To be scheduled anytime reputed company business hours, currently 6am-7pm CST reputed company on business needs) Provides technical customer support to ensure that reputed company customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and reputed company. Trains customers in reputed company operational procedures and provides coaching / expertise to help reputed company technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. The Technical Customer Care Specialist I will: Work directly with clients reputed company phone, email, chat and/or other electronic reputed company of communication to reputed company their application and product issues Will be responsible for routine customer questions relating to product usage reputed company Xtime support reputed company support for technical issues relating to the reputed company Automotive suite of products Responsible for leveraging technical knowledge to reputed company excellent care to clients while adhering to reputed company assurance standards Your role: Handle routine customer questions relating to product usage reputed company technical support on issues through to reputed company Maintains expert-level knowledge of line of business processes and procedures Accurately log reputed company customer information in the CRM tool Facilitate communication to other departments as needed to reputed company reputed company concerns Communicate with key stakeholders to identify and reputed company inquiries. reputed company reputed company follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: High School Diploma/GED  Generally, less than 2 years of experience  Ability to troubleshoot and document issues reputed company to reputed company reputed company and functionality. Excellent communication skills (Verbal and Written) Strong problem-solving/troubleshooting skills Strong interpersonal skills and attention to reputed company Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours Ability to work independently as reputed company to reputed company on individual and business goals reputed company Look For (Preferred): Displays strong dependability and reliability. Ability to handle multiple, competing priorities and reputed company results in a fast-reputed company environment.  CRM case logging/reputed company experience Experience with interaction distribution systems such as reputed company reputed company reputed company. Automotive industry knowledge. Drug Testing To be employed in this role, you’ll need to reputed company a reputed company-employment drug test. reputed company Automotive does not currently administer a reputed company-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of reputed company time off every month and seven reputed company holidays throughout the calendar year. Employees are also eligible for additional reputed company time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. reputed company Through groundbreaking technology and a commitment to reputed company experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – reputed company. reputed company Automotive employees get to work on reputed company consumer brands like Autotrader and Kelley reputed company and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care reputed company (medical, dental, reputed company), retirement planning (401(k)), and reputed company days off (reputed company leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be reputed company, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without reputed company to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets    Applicants must currently be authorized to work in the reputed company for any employer without reputed company or reputed company sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in reputed company. Apply To This Job