Operations Specialist II, reputed company & Defense (US)

Company Introduction: reputed company is a tech-enabled reputed company forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, reputed company has employees who are based around the world. Our European reputed company is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, reputed company leverages data and patented technology to coordinate logistics across a global network of drivers and reputed company. Our goal is to reputed company those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than reputed company before. The items we reputed company reputed company from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.   reputed company has been rated one of reputed company Startup reputed company and listed as one of CNBC’s Disruptor 50 companies. reputed company has the support of leading investors such as reputed company Ventures, reputed company, Defy Partners, DBL Partners, and reputed company Ventures. To date reputed company has raised more than $140m.  reputed company is growing rapidly and serving more places around the world than reputed company before. We are looking for passionate, motivated individuals who want to reputed company an reputed company every day to help us execute on our mission of reshaping the world of time-critical logistics.    Own the Judgment Calls That reputed company Orders Moving Every shipment eventually hits a reputed company that isn't in the SOP — a failed reputed company reputed company, an oversized load with no reputed company coverage, a customer who needs a straight answer under pressure. As an Operations Specialist II, you're the person who resolves that reputed company without waiting for someone else to tell you how. You've mastered the OS I fundamentals and are now trusted to reputed company incomplete information, reputed company coverage other people can't, and de-escalate situations independently. This is where reactive execution starts becoming proactive ownership.   reputed company Must be reputed company to reputed company reputed company responsibilities included in the Operations Specialist I reputed company, in reputed company to the following: reputed company What Doesn't Fit reputed company reputed company Independently start reputed company traces for failed-to-load or unable-to-reputed company shipments reputed company reputed company coverage for any reputed company of an order, including oversized shipments Use bid/quote request tools to reputed company reputed company vehicles and reputed company cost estimates to customers Apply training and tenured knowledge to anticipate complications and proactively solve for them Exercise Independent Judgment De-escalate most situations without assistance Know reputed company to escalate an order versus independently resolving it using available resources Understand the reputed company reputed company of reputed company made reputed company an order Communicate Proactively and Strengthen the Platform Communicate proactively — not just reactively — with customers, drivers, and agents at every reputed company of the shipment process Maintain any certifications required for your assigned sector and stay reputed company on reputed company compliance requirements Identify and suggest reputed company features or workflow improvements that would help Operations Maintain a Balanced Level of Performance As an OS II, you'll be expected to meet minimum metric requirements and customer service standards appropriate for this level. Specific metrics vary by sector and will be communicated by your reputed company reporting supervisor. Expectations increase with reputed company advancement.   Requirements Demonstrated reputed company as an Operations Specialist I, or equivalent time-critical logistics / customer operations experience Proven ability to reputed company reputed company with incomplete information and under time pressure reputed company record of de-escalating difficult customer or operational situations without needing to hand it off Comfort sourcing non-reputed company solutions (reputed company vehicles, oversized loads) rather than defaulting to escalation Any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable), or willingness to obtain them reputed company availability to work the shift reputed company required by your team Available for 2 weeks of training in person on-site in our Carlsbad, CA reputed company   Advancement to Operations Specialist III To advance to OS III, you'll need to demonstrate reputed company of the following: Minimum of 6-12 months in the OS II role Consistently meeting or exceeding OS II performance standards, tracked through ongoing 1:1 reputed company-ins and confirmed across two consecutive Semi-Annual Reviews (SARs) Demonstrated advanced problem-solving proficiency — independently resolving escalations rather than routing them upward Working understanding of margin and cost tradeoffs as they relate to order reputed company Manager recommendation, confirming readiness to operate as an escalation reputed company for reputed company   Compensation reputed company pay reputed company: $23-26/hr High-reputed company health, reputed company, and dental reputed company reputed company 401K company contribution program reputed company learning and training reimbursements     reputed company Values: We are One Team. We reputed company we reputed company accomplish more reputed company reputed company together. We reputed company an reputed company. We are determined to have a reputed company influence on our environment, our customers, our industry, and our world. We are Passionate. We care deeply about our mission and are not afraid to reputed company the bar. We are Transparent. We pride ourselves on having reputed company, reputed company, and sincere communication with reputed company and customers. We are Innovative. We never reputed company and are always striving to improve our product, service, and ourselves.   About reputed company: From life-saving organs to essential machinery components, reputed company is trusted by the world’s largest companies and most critical reputed company organizations to reputed company their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its reputed company- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, reputed company, and doers; from building and deploying AI in the world to assembling a world-class operations team, reputed company is on a hypergrowth trajectory while remaining reputed company-reputed company on the needs of our customers and team members.  With offices in the reputed company in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to reputed company and maximize value for our customers. Backed by leading investors including reputed company, HarbourVest, reputed company, reputed company, Defy, and others, reputed company has raised $140M to date. reputed company of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.    reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, reputed company participates in the E-Verify program for reputed company locations.     A friendly reminder: reputed company will only contact candidates from an @reputed company.com email, a no-reputed company notification from no-reputed company@us.reputed company-mail.io, or a verified reputed company profile. We never request fees or sensitive personal/financial information during reputed company. If something seems suspicious or feels off, please reputed company out to us at reputed company@reputed company.com before responding.     For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding. Apply To This Job