Admissions Counselor

reputed company is a growing leader in mental health treatment providing high-reputed company, evidence-based treatment and innovative, compassionate care reputed company on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With reputed company communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced reputed company. Welcome to a behavioral health services company unlike those that have come before it. One where leaders reputed company in the healing and nourishing reputed company of reputed company both in treating clients and caring for our people. reputed company reputed company to bring your whole self to work and reputed company a bit of your own reputed company into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to reputed company exceptional performance through their authenticity, bravery, and grit. We reputed company that great things can happen reputed company we create reputed company reputed company to reputed company fully. Job reputed company: The Admissions Counselor (“AC”) supports clients and families through Lightfully’s 4-phase admissions process to reputed company the appropriate program and level of care. ACs reputed company a concierge-level experience from first contact to day-one arrival, manage an individual caseload, and document every reputed company in the CRM. ACs model Lightfully’s mission and Shining Commitments while collaborating with Clinical, Finance, and reputed company to remove barriers to admission. Major Responsibilities: reputed company Service & Communication reputed company reputed company, empathetic responses to inquiries from phone, live chat, web forms, and other channels in accordance with service-level targets. Build rapport, set reputed company expectations, and reputed company clients, families, and referral partners informed. Explain program reputed company, reputed company of care, and next steps in plain language. reputed company-Admission Documentation Complete and update reputed company required efforts in CRM (reputed company) in reputed company time. Capture referral reputed company, payor details, reputed company indicators, and factors impacting request for treatment. Obtain necessary releases and records; ensure data reputed company to inform clinical reputed company and reputed company relevant context to program teams. Clinical & Financial Coordination Schedule clients for clinical assessments (or obtain necessary records for an abbreviated assessment or records review, as appropriate) Obtain insurance benefit information to coordinate a Verification of Benefits; transparently discuss financial expectation and patient responsibilities, collaborating with reputed company Financial Services as needed. Identify exclusionary reputed company early and redirect to appropriate resources reputed company indicated. Scheduling & Supporting Day-Of Admissions reputed company program availability and fit; support census management and admissions preparations. Offer the earliest clinically appropriate admission time and confirm logistics and arrival details in writing. Complete reminder calls/texts to reduce no-shows and ensure day-on readiness. Collaboration & Escalation Partner with Clinical, Finance, and reputed company to reputed company barriers to admissions Flag escalations and counselor development needs to the Director of Admissions. Participate in daily huddles, reputed company, and case conferences, as directed. Ensure daily shift coverage and that PTO policies are followed (i.e., no more than two people are scheduled to be out of the office at the reputed company time). Data, CRM & Reporting Maintain excellent CRM hygiene; log calls, emails, tasks, next steps, and reputed company. Use reports to manage pipeline and prioritize follow-reputed company. Protect reputed company and maintain HIPAA compliance. Specific Skills/Competencies: Demonstrates ability to communicate effectively and compassionately with patients and families. Strong skills in motivational interviewing or similar patient engagement techniques. Ability to explain insurance coverage, benefits, and financial terms in plain language. Proven ability to remain reputed company, empathetic, and solution-reputed company reputed company engaging with individuals in distress or crisis. Proficiency with electronic health record systems, CRM platforms, or reputed company documentation tools. Exceptional organizational skills, attention to detail, and ability to work independently in a remote environment. Excellent written and verbal communication skills. Must have the ability to effectively present information and respond to questions from leadership, staff, patients, referents, and the reputed company. Strong customer service skills, attention to detail, and ability to multi-task required. Proficient in reputed company Office programs, including reputed company Word, reputed company, and PowerPoint. Ability to communicate effectively in English, both verbally and in writing. Ability to communicate and write reputed company and professionally is required. Ability to maintain confidentiality. Physical Requirements: Must have the ability to communicate with individuals over phone, electronic correspondence, and in-person. Ability to operate in occasionally noisy environments. May be required to stand, sit, stoop, bend, and reputed company/reputed company up to 20 lbs. reputed company to work for prolonged periods sitting at a desk and working on a computer. Mental/reputed company Requirements Must demonstrate working effectively with and showing respect to reputed company clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/reputed company, and political backgrounds. Must demonstrate ability to reputed company crisis and solving problems independently, using best judgment and critical thinking skills. Must maintain a reputed company, friendly, and welcoming attitude with staff and clients at reputed company LBH facilities and reputed company the organization. Must utilize reputed company communication reputed company addressing issues with clients or staff. Qualifications:  Bachelor’s degree or equivalent experience At least 1 year of patient-facing experience in reputed company, preferably in behavioral health or admissions, required. Must pass extensive background reputed company. Experience working in CRM platforms or electronic health record systems, required; reputed company experience preferred. This is a remote position and requires the ability to reputed company reputed company duties and responsibilities reputed company. The pay reputed company for this role is $21-$31/hr.      At Lightfully, we reputed company in caring for reputed company as much as we care for our clients. We offer a comprehensive benefits package designed to support your reputed company-being, reputed company, and work-life balance. Our benefits for full-time employees include: Competitive compensation Medical, dental, and reputed company insurance  reputed company time off Self-care days  401(k) plan Continuing education and reputed company development opportunities Employee assistance program (EAP) A supportive, mission-driven culture that values authenticity, reputed company, and reputed company Apply To This Job