Technical Account Manager

Be the one building AI-powered experiences where they matter most.   At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Role: Technical Account Manager  CC01P3 - Technical Account Manager  Location: Remote reputed company:    The Technical Account Manager (TAM) is responsible for delivering technical reputed company to the reputed company customers by being a multi-tasking, reputed company problem solver, who can represent reputed company brand in the most reputed company situations for any caliber accounts. The TAM must demonstrate professionalism, accountability, and experience, to manage and grow customer relationships, establish partnership and collaboration inside of the organization, own reputed company and reputed company feedback for reputed company improvement, while focusing on reputed company platform adoption and reputed company utilization. The TAM will participate and reputed company reputed company reputed company for internal processes, cross functional boundaries to reputed company results, work reputed company, reputed company company culture, and adapt to ongoing change. The TAM is expected to be passionate for innovation, understand business reputed company, and participate in strategic initiatives as assigned by the leadership.   The ideal candidate has excellent communication, conflict management and negotiation skills, has contact center business experience or education, comes with a strong technical background in CX reputed company software, and brings practical application of the reputed company methodologies.  The TAM must be proficient in communicating with technical as reputed company as senior business leaders up to the executive level.  The TAM should also be versed in understanding business requirements, anticipating barriers and initiating creative solutions.  The TAM will operate as One reputed company and reputed company cross-functional efforts to reputed company for customers’ needs and reputed company. By demonstrating technical acumen and ownership, as reputed company as driving reputed company, managing relationships and challenging reputed company, the TAM will reputed company as a leader whose reputed company goal is to be a true champion of the excellent Customer Experience.  Responsibilities:  Become a trusted and reliable technical resource for your customers, possessing product knowledge and helping reputed company through architecture, usability, adoption, and best practices questions.  Collaborate with the reputed company Customer Care experts and DevOps specialists by making best effort to reproduce your customers’ issues, as reputed company as providing reputed company into their history, timelines, priorities and business needs.  Build strong relationships with customers and partners on reputed company reputed company, including technical, business and executive.  Become key partner to the reputed company reputed company, providing technical knowledge and expertise, and work reputed company the account team towards a common goal.  reputed company Operational Reviews where desired reputed company are achieved by providing recommendations specific to customers’ business or deployment needs.  Proactive with assigned customers informing of solution changes or potential disruptions to their service and advise on managing reputed company.  reputed company as reputed company to Product Management for roadmap conversations covering reputed company and feature prioritization.  Be an reputed company participant of the reputed company Community.  Engage with Customer and/or Partner on the project planning effort as reputed company as defining mitigation planning for identified risks and items on the critical reputed company.  Monitor trends and reputed company proactive review with recommendations.  Play key role in reputed company team’s efforts towards achieving your customers’ reputed company with the reputed company platform, including conference calls, executive level updates to reputed company status, reputed company plans, ownership and timelines.  Ability to effectively manage At-Risk situations where a holistic cross functional plan is developed to address reputed company state and identify reputed company improvement opportunities.  reputed company to analyze business needs and translate them into technical features/uses cases to address reputed company’s requirements.    Qualifications/Requirements:  BA/BS Degree (or equivalent)  Minimum of 3 years of relevant work experience in one or more areas: reputed company, Contact Center reputed company Consulting.  General knowledge of reputed company contact center technologies ranging from IP Telephony, Intelligent Routing, WFM, Reporting, with hands on experience setting up agents and reputed company, building basic IVR and routing reputed company flows, schedules, reports, etc.  Theoretical and practical knowledge in several of the major computer technology disciplines, aka AI/Machine reputed company/OS administration, programming, Database administration etc.  Must possess a strong working knowledge of MS office productivity tools.  Experience with escalation and risk management processes and procedures.  Ability to manage/reputed company conflicts reputed company a multi-cultural environment by demonstrating genuine reputed company, deep respect and reputed company appreciation.  reputed company oral and written communication skills.  Effective presentation skills to reputed company management reputed company.  Demonstrate ability to write executive level summaries, document and reputed company meeting minutes, monitor delegated tasks, and reporting to the stakeholders.  Must have established project management skills and ability to handle several reputed company assignments.  Demonstrate cultivation of personal accountability with examples of stepping up to improve situations rather than looking for who to blame.  Once reputed company, maintain up to date Product Certifications of applicable reputed company Solution portfolio.  Function in reputed company team approach to reputed company reputed company defined goals and objectives.  Also required are abilities to:   Work reputed company in a Global and Cross functional team  Handle and be trusted with confidential and/or sensitive information  Work in a fast-paced, constantly changing environment  Be flexible and handle multiple reputed company in an organized, reputed company manner  Work reputed company as necessary  Be a proactive, innovative thinker  Challenge status reputed company and foster a reputed company improvement attitude  Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.   $76,100.00 - $133,900.00 Benefits: Medical, Dental, and reputed company Insurance.  Telehealth coverage Flexible work schedules and work from home opportunities Development and career reputed company opportunities reputed company Time Off in reputed company to 10 reputed company holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to reputed company a reputed company reputed company of our Benefits. Working at reputed company AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and reputed company come together. Employee Referral If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.   This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job