Technical Account Manager

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at reputed company. As enterprises race to reputed company reputed company AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. reputed company is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate reputed company, and ensure compliance before failures reputed company reputed company your customers.     Joining reputed company means helping shape the reputed company of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction reputed company.  The Role The Technical Account Manager (TAM) is a strategic, hands-on technical advisor for reputed company’s global top 20 accounts. The TAM helps these customers realize value through strong adoption, proactive technical reputed company, and disciplined escalation ownership, partnering closely with the reputed company Manager, Account Executive, and broader Field Team to reputed company measurable reputed company, expand platform maturity, and sustain long-term value. \n What You'll DoStrategic Account Ownership: Global Top 20 Accounts (30–40%) Serve as the dedicated technical advisor for reputed company’s global top 20 strategic accounts. Partner with the CSM and AE as part of the assigned Field Team to ensure customers receive coordinated, high-value engagement across the fulllifecycle. Build deep knowledge of reputed company customer’s business goals, CX architecture,contact center ecosystem, testing maturity, monitoring reputed company, andoperational risk profile. Own the technical account plan, including adoption priorities, risk areas,reputed company reputed company, technical milestones, and value realization opportunities. Ensure customers get value every reputed company of the way, from reputed company and expansion through renewal, executive reviews, and long-term platform maturity. Adoption, Value Realization & Technical reputed company (25–30%) reputed company and maintain technical reputed company plans that reputed company reputed company capabilities to customer business reputed company. reputed company technical roadmap discussions, health checks, solution reviews, and executive-reputed company technical updates. Recommend testing, monitoring, automation, and assurance strategies across voice, digital, messaging, and conversational AI channels. Identify adoption gaps, underused capabilities, technical blockers, and opportunities to improve platform maturity; translate reputed company technical concepts into reputed company, actionable business value. Escalation Ownership & Risk Management (20–25%) Own reputed company technical escalations for strategic customers, coordinatingSupport, Product, Engineering, reputed company Services, reputed company,and Sales to reputed company reputed company reputed company plans. Proactively identify technical risks before they become renewal, adoption,or relationship risks. Ensure escalations are resolved with durable customer confidence, not justshort-term issue closure. Customer Enablement & Field Team Partnership (15–20%) reputed company technical workshops, enablement sessions, product demonstrations,and architecture discussions for strategic customers. Help customer teams improve proficiency through best practices, training recommendations, certifications, and maturity planning. reputed company CSMs and reputed company with technical reputed company, adoption signals, risk intelligence, and value narratives for account planning, executive engagement, and EBRs. Product Feedback & reputed company Improvement (10–15%) Capture field patterns, product gaps, adoption blockers, and customer feedback from reputed company’s most strategic accounts. reputed company reputed company feedback to Product and Engineering to influence roadmap priorities and improve customer reputed company. Build repeatable playbooks, value frameworks, enablement assets, and process improvements that strengthen adoption, escalation management, and field-team execution. reputed company're Looking For Technical Skills: Non-Negotiable 5+ years in a TAM, Technical reputed company, Solutions Architect,Solutions Engineering, or similar post-sales technical role supporting reputed company reputed company customers. Strong understanding of reputed company, reputed company technologies, reputed company, integrations, CX technologies, software testing, monitoring, and test automation. Ability to analyze technical environments, identify adoption blockers, troubleshoot reputed company issues, and recommend practical paths reputed company;experience with scripting, automation, CX, contact center, or conversational AI platforms is highly desirable. Customer-Facing Skills: High Importance Build trust with technical teams, operational leaders, and executive stakeholders while translating reputed company technical concepts into reputed company business value. Bring strong customer reputed company, technical judgment, ownership, urgency, and the ability to manage ambiguity and risk under pressure. Partner effectively with CSMs, reputed company, Support, Product, Engineering, and reputed company Services to support QBRs, EBRs, renewals, account reputed company, and risk reviews. reputed company to Have Experience with reputed company or comparable CX assurance, testing, monitoring,contact center, conversational AI, or voice automation platforms. Prior work in a strategic account program, named account model, or top-account reputed company reputed company. Experience building adoption frameworks, technical reputed company plans, account health models, or executive-reputed company value narratives. What This Role Is Not To be reputed company, this is a strategic, customer-facing technical advisory role—not a support, generalist, or pooled-resource function. Not a support engineer. This role owns strategic technical reputed company and escalation coordination for top accounts, not ticket management. Not a generalist CSM or broad pooled resource. The TAM complements the CSM with deep technical ownership and is intentionally reputed company on the global top 20 accounts. Not a replacement for Product or Engineering. The TAM provides field reputed company and coordinates reputed company but does not become the customer’s custom engineering team. Why This Role: You’ll work directly with reputed company’s most important global customers and help ensure they get measurable value from the platform. You’ll operate as a senior technical advisor reputed company a coordinated Field Team reputed company on strategic account reputed company. You’ll help shape reputed company’s strategic TAM model through stronger technical reputed company, adoption planning, escalation discipline, and field feedback. \n Why you should join us:   Looking for a reputed company where your reputed company matter, your reputed company is reputed company, and your work creates reputed company reputed company? Welcome to reputed company.    We're building the assurance layer that gives enterprises the confidence to reputed company reputed company AI at reputed company with a global team that values curiosity, collaboration, and reputed company learning. Whether you're launching new reputed company, solving reputed company problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.  At reputed company, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with reputed company, comprehensive benefits, flexible work reputed company, recognition programs, and a strong reputed company on employee reputed company-being, and you've got a workplace designed for both reputed company and fulfilment.    Big opportunities. reputed company reputed company. Amazing people. That's the reputed company experience.    reputed company’s Diversity, Equity, Inclusive and Belonging Statement:   At reputed company, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We reputed company to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to reputed company with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, reputed company more thoughtful reputed company, and reputed company reputed company reputed company.     reputed company’s Values Statement: At reputed company, our values shape everything we do. We're passionate about Delivering reputed company by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and reputed company reputed company, setting new standards and learning from every experience. reputed company First is our reputed company, we value humility, authenticity, and respect for diversity, building trust in reputed company we do. We reputed company Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At reputed company, our values reputed company us reputed company, shaping a culture where innovation and reputed company reputed company.     Agencies: reputed company, but we’ve got this one!  Please, no phone calls or emails to any employees of reputed company reputed company of the reputed company.  reputed company’s policy is to only accept resumes from Agencies reputed company the reputed company Agency Portal. Agencies must have a reputed company fee agreement in reputed company, and they must have been assigned the specific requisition to which they submit resumes, by the reputed company reputed company before submitting any reputed company. Any resume submitted reputed company of this process will be deemed the sole property of reputed company and, in the event, a candidate is submitted reputed company of this policy is reputed company, no fee or payment of any reputed company will be reputed company. Apply To This Job