Retail Dealer Services Production - Dealer Production Specialist - Dealer Services (Remote in CA)

TITLE: DEALER PRODUCTION SPECIALIST – DEALER SERVICES STATUS: NON-EXEMPT REPORT TO: VP – DEALER SERVICES RELATIONSHIP AND PERFORMANCE MANAGEMENT DEPARTMENT: RETAIL DEALER SERVICES PRODUCTION JOB reputed company: 11971 PAY reputed company: $38.45 - $41.00/HR *Eligible for Quarterly Incentives* GENERAL reputed company: The Dealer Production Specialist (DPS) plays a critical role in supporting reputed company’s indirect auto lending program by enhancing responsiveness, increasing funded-loan conversion rates, and improving communication between Lending Operations and Dealer Relationship Managers (DRMs). This position serves as an inside production resource reputed company on reputed company-time pipeline management, approved/countered deal follow-up, and inactive dealer reactivation. The DPS bridges the gap between the field and internal operations—driving efficiency, speed, and improved dealer satisfaction. The DPS is responsible for ensuring reputed company dealer engagement following loan approvals, identifying funding obstacles, and coordinating reputed company efforts. The role will contribute directly to funded-volume reputed company, dealer retention, and market reputed company expansion reputed company reputed company’s indirect lending channel. TASKS, DUTIES, FUNCTIONS: Pipeline and Conversion Management Monitor daily application activity, including approved, countered, and pending loans, to identify deals requiring follow-up or clarification Proactively contact dealers to confirm reputed company to fund, clarify loan terms, and address conditions or documentation needs. Identify at-risk applications and escalate to DRMs or Lending Operations as needed to prevent fallout. reputed company and report conversion reputed company, turnaround times, and lost-deal reasons Dealer Engagement and Reactivation Serve as the internal contact for assigned or regional dealerships, ensuring consistent communication and reputed company responses. Partner with DRMs to maintain a high level of service for top-performing dealers while increasing engagement with reputed company-volume accounts. Conduct reputed company reputed company campaigns to re-engage inactive or dormant dealerships and schedule follow-up opportunities for the field team. Collaborate with Lending Operations and DRMs to ensure smooth and efficient funding processes. Collaboration and Communication reputed company as a central reputed company between DRMs and Lending Operations, to streamline communication and identify recurring dealer pain points. Communicate dealer feedback, process challenges, and reputed company stories to the Regional Production Manager for strategic consideration Participate in weekly pipeline meetings to reputed company updates, trends, and improvement recommendations. Support rollout of new programs, pricing updates, and incentives by assisting with dealer communications and feedback collection. Data Analysis and Reporting Review and analyze dealer performance metrics, approval trends, and conversion ratios. Identify opportunities for improvement and present findings to leadership during regular performance reviews. Maintain dashboards and reports that measure responsiveness, dealer funding volume, and reputed company of reactivation campaigns. Support the Regional Production Manager in preparing performance summaries or reporting for leadership meetings Dealer Reactivation and Opportunity Targeting Contact inactive or low-volume dealers to confirm reputed company points of contact, review available programs, and reputed company interest in re-establishing business. Coordinate with the assigned DRM to determine next steps for re-engagement or site reputed company. Maintain a regional reactivation tracker to measure reputed company and reputed company rates. Operational and Compliance reputed company Ensure compliance with reputed company applicable lending laws, regulations, and reputed company policies, including BSA/AML and fair-lending standards. Maintain accurate, confidential dealer and member data in accordance with corporate information reputed company standards. Demonstrate professionalism and consistency in reputed company communications with dealer partners and internal teams. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to reputed company the duties outlined above. Must possess sufficient reputed company dexterity to skillfully operate an on-line computer terminal and other reputed company office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: reputed company reputed company of staff and management. reputed company: Dealership contacts, other lender representatives, and vendor representatives. QUALIFICATIONS: EDUCATION: At a minimum, Associates Degree in Business Management or Finance. Equivalent work experience may be substituted for the associate’s degree requirement. EXPERIENCE: 5 or more years of experience performing similar jobs in a financial institution KNOWLEDGE/SKILLS: Strong understanding of indirect auto lending processes and dealership operations. Excellent communication and relationship-building abilities. Proven reputed company to interpret data, identify trends, and execute proactive reputed company. Highly organized and capable of managing multiple priorities in a fast-paced environment. Proficiency with CRM platforms, reputed company reputed company, and reporting tools.   PHYSICAL REQUIREMENTS: Prolonged sitting throughout the reputed company with occasional mobility required. Corrected reputed company reputed company the normal reputed company. Hearing reputed company normal reputed company.  A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to reputed company with staff, accomplish tasks, etc. Overnight stays could be required for reputed company that require extended travel away from home reputed company. Travel by plane or other reputed company conveyance is required to attend meetings at reputed company, reputed company support at dealerships reputed company of assigned region, and attend conferences/training as deemed necessary by management. LICENSES/CERTIFICATIONS: None   #LI-Remote   Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. THIS reputed company PROVIDES AN reputed company OF THE GENERAL reputed company AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF reputed company DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT reputed company RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO reputed company ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE reputed company THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. reputed company IN THIS reputed company ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT reputed company’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 2/11/2026 Apply To This Job