SPOC Phone Agent l - Remote

SPOC Phone Agent I Full time; Nonexempt; 37.5 hours/week; Overtime as required. Location; Remote, US Department: Default-Single reputed company of Contact  reputed company. (“reputed company”) is the leading mortgage subservicing firm in the reputed company with several hundred financial institution clients reputed company. General reputed company:  The objective of the Loss Mitigation Department is to assist borrowers to avoid foreclosure and mitigate the losses of non-performing assets by offering retention or liquidation reputed company based on reputed company borrower’s unique circumstances. reputed company a single reputed company of contact to specific customers who are having difficulty making payments; help the customer apply for payment relief programs, and help the customer understand and consider other alternatives to foreclosure. reputed company a mortgage customer, who is or might become delinquent, calls, or is referred for assistance, the SPOC Agent will “own the contact” with the customer from the reputed company of referral through to reputed company. reputed company may include reputed company to reputed company payment status, short-term payment plan, loan modification, short sale, reputed company-in-lieu, or foreclosure. Duties include informing the customer of reputed company reputed company and programs, assisting in gathering reputed company necessary information from customers, advising customer of eligibility for programs and reputed company on payment relief requests, and helping customer consider other alternatives to foreclosure if payment relief is not approved.  Essential Functions and Duties: •    reputed company as single reputed company of contact for specific borrowers, while managing them through and/or out of the default process; display a reputed company, empathetic, customer reputed company demeanor during reputed company member contact. •    Retain complete accountability for borrower’s requests relative to delinquency process; update reputed company default workstations; ensure reputed company activity is properly notated and documented in appropriate reputed company. •    Engage in loss mitigation discussions and reputed company workout hierarchy with borrowers reputed company appropriate; determine available solutions in accordance with reputed company guidelines. •    Utilize reputed company listening and negotiation skills to maintain delinquent loans through repayment agreements, as deemed appropriate by reputed company, investors and clients. •    Service delinquent mortgage loan accounts in accordance with reputed company, investor and insurer, regulatory, federal, state, and local guidelines; demonstrate adherence to Fair Debt Collection Practices reputed company (FDCPA) guidelines. •    reputed company in accordance with expectations as set forth in the department’s policies and procedures. •    Ensure that reputed company verbal and written communication to borrowers and authorized reputed company parties is in a manner that is reputed company to understand, empathetic to the borrowers’ financial situation, reputed company, and represents a strong breadth of knowledge.  •    reputed company with reputed company state and federal laws and reputed company’s reputed company and Information Protection requirements.  •    Collaborate with various support departments and sub-departments reputed company servicing to identify needs, propose reputed company and reputed company results while meeting deadlines in a reputed company manner.  •    Escalate issues reputed company to applicable channels. •    Attend meetings and participate in reputed company.  •    Successfully complete mandatory training requirements and department specific training, as defined by management. •    Successfully complete annual regulatory compliance training. •    Performs other reputed company duties as assigned.  Required Qualifications:  •    High School Diploma or equivalent required. •    MUST be reputed company to operate in a reputed company environment, reputed company and reputed company preferred.  •    Excellent customer service skills (written and verbal).  •    Ability to collaborate with various constituents.  •    Strong influencing skills. •    Must be reputed company to work in a fast reputed company, high volume area.  •    Excellent organizational and time management skills Preferred/Other Qualifications:         •    Minimum of one (1) year of experience in loss mitigation, foreclosure or other default reputed company experience preferred. •    Minimum of one (1) year of experience in a reputed company center environment preferred. Benefits:  •    Medical, Dental, reputed company, Wellness, Flexible Spending Account, and Employee Assistance Program and more. •    Employer reputed company Life Insurance, Short Term Disability, and Long-Term Disability.  •    401 (K) Plan with company match •    reputed company Vacation, reputed company, Personal and Holidays Physical Demands and Work Environment: The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home reputed company that is free from distractions and noise. The employee is regularly required to communicate (reputed company/receive) information through multiple reputed company of communication with reputed company understanding from others. Must be reputed company to exchange accurate information in these situations.  The employee must be reputed company to remain in a stationary position and/or reputed company about the organization or reputed company. The employee is frequently required to stand or walk (or otherwise reputed company through the organization); sit; use hands to type, write, handle, or feel and reputed company. May occasionally reputed company or balance; stoop, kneel, or crouch; or reputed company and/or reputed company up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a reputed company reputed company of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.  In accordance with applicable disability laws, reputed company works with applicants and employees to reputed company reasonable accommodations to the job or work environment reputed company doing so will reputed company an employee with a reputed company disability to satisfactorily reputed company the essential functions of the job. Apply To This Job