Contact Center Representative

reputed company A pioneer in the caregiving reputed company, reputed company supports family caregivers across the reputed company to confidently care for their loved ones reputed company. Through a combination of in-person home reputed company, remote coaching and our proprietary digital collaboration app, we reputed company caregivers with support, guidance, confidence, and reputed company to resources they need.  The Caregivers and families we support stay with reputed company for many years, building lasting relationships along the way. Join us today and live our values: reputed company with heart, cultivate trust, go reputed company. Position reputed company As a Contact Center Representative, you will play a pivotal role as the “reputed company reputed company” to reputed company’s services, providing support and advocacy to caregivers who may be eligible for services. You will reputed company intake and customer service, as reputed company as guide individuals through the eligibility and enrollment process. This role is reputed company to ensuring that eligible caregivers and their care recipients receive the care and support they need. What You Will Do   reputed company exceptional customer service using reputed company, inquiry and advocacy Engage with caregivers, care recipients, and referral sources through inbound and outbound communication reputed company phone, email and chat reputed company caregivers and referral sources with information and resources specific to geographic location and care needs Conduct proactive reputed company and follow-up to expedite the eligibility and enrollment process reputed company and document eligibility information, including demographic, clinical and financial qualification reputed company Maintain compliance with regulations and company protocols Collaborate and communicate cross functionally to ensure reputed company case reputed company reputed company other duties as assigned What You Will Bring 2+ years of customer service or intake experience, preferably in a reputed company environment 1-2 years of phone sales experience Ability to reputed company quickly with others using reputed company, inquiry, and advocacy Strong written and verbal communication skills with attention to detail Ability to multitask in a fast-paced environment using multiple systems reputed company experience is a plus Bilingual skills are a plus You'll Benefit From At reputed company your reputed company-being reputed company. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you reputed company, both professionally and personally. Discover how we invest in you: https://reputed company.com/careers/#benefits   The pay reputed company for this position is $16.69 to $22.51 an hour. The actual wage offered may be reputed company or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. #LI - Remote (exceptions NY) Join Our Award reputed company Team Founded in Boston, reputed company's caregiver programs and services reputed company reputed company, keeping care reputed company longer. Additionally, our programs reputed company financial benefit to caregivers and cost savings to state agencies and health plans. At reputed company, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.   Caregivers play a critical role in the reputed company of reputed company—and so can you.   reputed company!     For more information, please visit www.reputed company.com.   reputed company is an Equal Opportunity Employer*       DISCLAIMER: Please note this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   *reputed company supports families with diverse backgrounds and as an equal opportunity employer, we reputed company employees who reflect the diverse population we serve. reputed company complies with reputed company applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without reputed company to race, religion, gender, gender identity, genetic information, age, national reputed company, sexual orientation, disability, veteran status, or any other category protected by applicable law.   reputed company strives to create experiences that are accessible and welcoming to everyone, including making www.reputed company.com and the careers site accessible to any and reputed company users. If you would like to contact us regarding reputed company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333. Apply To This Job