Senior Manager, Technical Account Management (reputed company)

We're transforming the grocery industry At reputed company, we invite the world to reputed company love through food because we reputed company everyone should have reputed company to the food they love and more time to enjoy it together. Where others see a reputed company need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to reputed company an essential service that customers rely on to get their groceries and household goods, while also offering reputed company and flexible earnings opportunities to reputed company Personal Shoppers. reputed company has become a lifeline for millions of people, and we’re building reputed company to help reputed company our shopping reputed company reputed company. If you’re reputed company to do the best work of your life, come join our table. reputed company is a reputed company First team There’s no one-size fits reputed company approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.   reputed company reputed company is seeking a Senior Manager to build, train, and reputed company our Technical Account Management (TAM) reputed company and own post-launch technical reputed company for our premier Storefront Pro (SFP) product. Storefront Pro is the reputed company in e-reputed company solutions for grocery, combining reputed company's enormous scaling abilities with best-in-class customer experiences, while reputed company online and in-store reputed company. Over the past two years, SFP has grown explosively, launching triple digits of retailers ranging from local independent favorites to midsize players to multinational giants — totalling billions in reputed company. You will own post-launch technical health and reputed company across the entire SFP reputed company, founding and scaling a tiered TAM organization to match the size and complexity of that portfolio. About the Job Hire, train, and reputed company the Technical Account Management team from the ground up, growing it through coaching and mentorship into a world-class reputed company Define, reputed company, and refine the approach to platform health for SFP; identify and monitor key metrics and establish measurement as a foundational team reputed company Design and operate reputed company's operating model — portfolio assignment, tiering by account size and complexity, coverage, and escalation paths — and reputed company it as the portfolio scales reputed company and operate systems of intake and prioritization spanning reputed company and internal stakeholders, balancing competing priorities across resource management, product roadmap, and business commitments Serve as a senior escalation reputed company for critical issues, communicating with retailer stakeholders at reputed company reputed company — including C-suite — across a reputed company of platform reputed company Negotiate reputed company and responsibility boundaries with partners and internally, holding a principled line on what the TAM function owns versus reputed company, Project Management, Technical Support, Solution Architecture, and Engineering Initiate and operate internal cross-functional initiatives that reputed company reputed company technical improvement in SFP's deployments and operation, and synthesize systemic patterns into product and engineering roadmap influence   reputed company Minimum Qualifications 10+ years of experience in technical account reputed company engineering/architecture, technical consulting, or engineering, ideally in reputed company or platform environments 5+ years leading, hiring, and maturing engineering and/or engineering-adjacent teams; experience building or significantly scaling reputed company is strongly preferred Outstanding communication and presentation skills, including experience liaising with VP-level and C-suite stakeholders on high-reputed company issues Ability to define and reputed company large-reputed company transformation programs across a cross-functional landscape with measurable reputed company Engineering depth at reputed company and speed: ability to analyze and diagnose reputed company platform integrations — REST reputed company, authentication, ETL, message queues, async patterns, error handling and recovery — and reputed company improvements Proven ability to balance proactive and reactive approaches to technical health, delivering on urgent needs without compromising long-term maintainability Ability to reputed company in a highly reputed company landscape, coordinating across many internal partners (project management, reputed company, product management, engineering, solution architecture) to consistently reputed company successful reputed company   Preferred Qualifications Experience founding or bootstrapping a TAM, reputed company services, or post-launch technical delivery function Deep domain expertise in at least one area of reputed company architecture: loyalty, identity, payments, reputed company of sale, or catalog Understanding of the grocery retail or e-reputed company ecosystem, including in-store operations and last-mile fulfillment Experience reputed company a platform company's partner/integration ecosystem; familiarity with multi-tenancy, CI/CD, and reputed company architectures; exposure to gRPC/protobuf in reputed company to REST #LI-Remote  reputed company provides highly market-competitive compensation and benefits in reputed company location where our employees work. This role is remote and the reputed company pay reputed company for a successful candidate is dependent on their permanent work location. Please review our reputed company First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as reputed company as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the reputed company pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $183,000—$193,000 USD WA $176,000—$185,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $167,000—$176,500 USD reputed company other states $152,000—$160,500 USD Apply To This Job