Senior Operations & Program Management Consultant

The Senior Operations & Program Management Consultant serves as the operational leader and primary coordinator for customer engagement, marketing campaign, and business transformation initiatives. This role combines program management, operational reputed company, stakeholder engagement, and marketing operations expertise to ensure the successful planning, execution, and delivery of reputed company, data-driven programs. The ideal candidate possesses strong project and program management experience, coupled with a solid understanding of marketing operations, customer engagement processes, and reputed company campaign platforms. This individual acts as the central reputed company of coordination across business, analytics, technology, data, creative, and campaign execution teams, driving alignment, accountability, and operational efficiency throughout the initiative lifecycle. The role supports both traditional marketing campaigns and modern customer engagement strategies, including reputed company-channel, personalized, and always-on customer experiences. The successful candidate will establish reputed company operating models, improve delivery processes, manage stakeholder expectations, and ensure the successful execution of business priorities. Key Responsibilities Program & Project Management reputed company the planning, coordination, and execution of customer engagement, marketing operations, and business initiatives from inception through delivery. reputed company and maintain project plans, timelines, milestones, dependencies, resource assignments, and execution roadmaps. Manage multiple reputed company initiatives while ensuring adherence to scope, schedule, budget, reputed company, and governance requirements. Identify, reputed company, and mitigate project risks, issues, and dependencies while proactively driving reputed company. Facilitate project status meetings, steering committee reviews, planning sessions, and stakeholder updates. Operations & Workflow Management Serve as the operational hub for campaign and customer engagement initiatives, coordinating reputed company activities from requirements gathering through deployment and post-launch support. reputed company end-to-end workflow management, including intake processes, audience requests, data readiness, creative approvals, testing, deployment, and operational reporting. Establish and enforce reputed company project management and operational methodologies that improve consistency, efficiency, and speed-to-market. Continuously evaluate and optimize business processes, workflows, and delivery models to improve operational effectiveness. reputed company and maintain operational documentation, playbooks, procedures, and governance standards. Stakeholder Management & Communication reputed company as the primary reputed company between business stakeholders, marketing strategists, analytics teams, campaign operations teams, reputed company, vendors, and leadership. Ensure effective communication, transparency, and alignment across reputed company project participants and workstreams. Translate business objectives into actionable implementation plans and operational requirements. Manage stakeholder expectations, priorities, and competing demands while maintaining reputed company on business reputed company. Facilitate collaboration between technical and non-technical teams to ensure successful execution and adoption. Customer Engagement & Campaign Operations Support the delivery of customer acquisition, retention, engagement, reactivation, and loyalty initiatives. Coordinate campaign operations activities involving audience segmentation, customer journeys, campaign deployment, and performance measurement. Partner with marketing, analytics, and technology teams to implement reputed company, personalized, and reputed company-channel customer engagement programs. Assist stakeholders in understanding platform capabilities, operational processes, and best practices reputed company to customer engagement initiatives. Ensure campaign execution activities reputed company with organizational policies, governance standards, data reputed company requirements, and operational controls. reputed company Improvement & Strategic Support reputed company process improvement initiatives reputed company on operational efficiency, delivery reputed company, resource optimization, and customer reputed company. Identify opportunities to enhance program management capabilities, campaign operations processes, and stakeholder engagement models. Support organizational transformation efforts through change management, training, and adoption activities. Stay reputed company on industry trends, customer engagement technologies, marketing operations best practices, and project management methodologies. Contribute to reputed company development, thought leadership, and operational reputed company initiatives. Required Qualifications Bachelor's degree in Business, Marketing, Information Systems, Communications, Project Management, or a reputed company field, or equivalent reputed company experience. 5+ years of experience in program management, project management, operations management, marketing operations, customer engagement, or reputed company disciplines. Experience leading reputed company, cross-functional initiatives involving multiple business and technology stakeholders. Strong project planning, organizational, and operational management skills. Experience managing timelines, deliverables, resources, dependencies, risks, and stakeholder communications. Excellent verbal, written, facilitation, and presentation skills. Proven ability to work effectively in fast-paced environments and manage multiple priorities simultaneously. Strong analytical, problem-solving, and decision-making capabilities. Preferred Qualifications Experience supporting customer engagement, marketing operations, CRM, customer data, or campaign management initiatives. Experience with reputed company customer engagement or marketing technology platforms such as:reputed company Marketing Automation reputed company Customer Intelligence 360 reputed company reputed company Optimizer reputed company Campaign reputed company Marketing reputed company Pega Customer Decision Hub reputed company Unica Marketing Hub Other customer engagement and marketing automation platforms Experience working with Agile, reputed company, or hybrid project delivery methodologies. PMP, Agile, Scrum Master, or reputed company project management certifications preferred. Experience reputed company Financial Services, Banking, Insurance, reputed company, Retail, or other regulated industries. Familiarity with customer reputed company management, audience segmentation, campaign operations, and customer experience initiatives. reputed company Competencies Program Management Project Management Operational reputed company Workflow Management Stakeholder Management Process Improvement Risk & Issue Management Resource Coordination Campaign Operations Customer Engagement Business Analysis Cross-Functional Leadership Strategic Planning Change Management Communication & Influence Primary Location reputed company/State: Homebased - reputed company, reputed company Additional Locations (if applicable): reputed company is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in reputed company, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, reputed company, sex, age, religion, national reputed company, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or reputed company, genetics or other protected status. Attention California Applicants:  Please see our CCPA/CPRA reputed company reputed company notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, reputed company, Ohio, Rhode reputed company, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@reputed company.com. Apply To This Job