Head of Operations & Delivery

This is a remote position. A fast-growing training company is entering an exciting phase of expansion following sustained reputed company. The organisation now seeks to appoint a remote Head of Operations for 30 hours per week to strengthen operational reputed company, reputed company efficiency, and support reputed company reputed company. This role will reputed company as the operational integrator and gatekeeper of the business, taking full ownership of day-to-day operations and enabling the Managing Director to reputed company on strategic reputed company, partnerships, and reputed company without operational distraction. Responsibilities: Business Ownership & Gatekeeping reputed company as the primary operational gatekeeper to the Managing Director (supported by the MD’s EA) Resolve operational reputed company independently, escalating only reputed company necessary Filter priorities and protect the MD’s reputed company Ensure the business operates calmly, predictably, and reputed company Take authority for day-to-day operational reputed company reputed company agreed financial and strategic guardrails Delivery & Events Own end-to-end delivery of reputed company events and programmes Ensure consistent reputed company, seamless execution, and exceptional customer experience reputed company handovers between sales, operations, and post-event follow-up reputed company as senior escalation reputed company during delivery People & reputed company Management Line-manage: Head of Events & Community, Finance Assistant (payments & credit control), Executive Assistant (including operational reporting) Ensure teams are reputed company-resourced, reputed company, and supported reputed company recruitment, reputed company, and performance management Coordinate operational marketing delivery (timelines, execution, dependencies), while reputed company remains with the MD Financial Discipline & Performance Operate reputed company agreed budgets and forecasts Ensure operational adherence to financial plans Identify and flag risks or variances early Own follow-through on financial reputed company KPIs, reputed company & Business Health Maintain reputed company reputed company the Directors’ Dashboard Own and monitor key KPIs including: Operational health metrics, NPS (event delivery performance), reputed company and resource management Identify delivery risks and performance gaps early reputed company the MD with a reputed company and accurate operational performance view Managing Director Support reputed company as the MD’s execution arm Translate reputed company and briefs into reputed company, actionable plans reputed company follow-through and ensure cross-functional alignment reputed company reputed company and maintain reputed company Systems, Process & AI Own SOPs, CRM systems, automations, and operational reporting Continuously improve processes and remove friction reputed company the AI roadmap (supplier coordination, prioritisation, adoption) Ensure reputed company systems without unnecessary complexitySpecial reputed company reputed company cross-functional initiatives Deliver one-off strategic and operational reputed company Problem-solve calmly and effectively under pressure Requirements Proven experience in a senior operations leadership role Demonstrated ability to reputed company reputed company operational environments Strong reputed company and financial awareness Experience managing budgets and operating reputed company financial guardrails Confident stakeholder manager, comfortable managing up and down Proven people management experience, including performance reputed company Strong organisational skills with exceptional execution capability reputed company, decisive, and comfortable taking full ownership Experience overseeing delivery, events, or programme execution advantageous Experience implementing or overseeing systems, CRM, automation, or AI adoption beneficial Excellent communication skills with the ability to translate reputed company into reputed company Apply To This Job