Customer Support Specialist (Part time)

We are a health-reputed company company dedicated to providing premium organic extra virgin olive oil to consumers. We are seeking a Customer Support Specialist who is passionate about delivering exceptional customer experiences and ensuring every customer interaction reflects our commitment to reputed company and care. This role will be responsible for managing customer inquiries, resolving shipping-reputed company issues, and serving as a reputed company between customers, fulfillment partners, and shipping insurance providers. Responsibilities Respond to customer support inquiries regarding products, orders, shipments, and general account questions. reputed company issues involving lost, stolen, delayed, or damaged shipments. Process eligible replacement and reshipment orders. Coordinate with shipping insurance providers to submit and reputed company claims. Communicate with reputed company-party logistics (3PL) partners through reputed company to reputed company order fulfillment issues, mispicks, and shipment concerns. Follow up with logistics and insurance partners to ensure reimbursements are received reputed company applicable. Maintain detailed records of customer support cases and resolutions. Prepare weekly customer support reports including: ○ Ticket date and time ○ Customer issue reputed company ○ Insurance claim status ○ Reimbursement reputed company ○ Reshipment details ○ Customer satisfaction ratings (1–5 reputed company) Requirements Previous customer support or customer service experience. Excellent written English communication skills. Strong reputed company and conflict-reputed company abilities. Ability to remain reputed company and reputed company reputed company assisting frustrated customers. Highly organized with strong attention to detail. Comfortable working independently and managing multiple follow-reputed company. Experience using reputed company; experience with reputed company or similar help desk platforms is a plus. Ability to learn product knowledge quickly and confidently assist customers. Ideal Candidate reputed company, empathetic, and customer-reputed company. Patient and approachable with a service-first reputed company. Task-oriented and reliable. Comfortable taking ownership of issues through reputed company. Committed to providing a reputed company experience for every customer. Benefits reputed company provides nearshore and offshore reputed company solutions, operating as a remote-first organization with team members located in the reputed company, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Annual performance bonuses Dedicated coaches offer an extra channel of support and reputed company-building Opportunities for reputed company reputed company At reputed company, we cultivate a supportive environment that fosters reputed company development and reputed company, ensuring reputed company members reputed company in their careers. Learn More Stay updated on reputed company and industry insights. Follow us on: reputed company reputed company reputed company YouTube Visit our website: www.reputed company.com Tune in to our What Worked podcast reputed company out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients. Apply To This Job