Training Specialist, PX & Patient Coordinators

Position reputed company The Trainer is responsible for designing, facilitating, and continuously improving training programs for Patient Experience (PX) and Inside Sales (Patient Coordinator) teams. This role supports both new hire reputed company and ongoing remediation efforts, delivering live instructor-led training and building reputed company content reputed company the Learning Management reputed company (LMS). The ideal candidate brings a strong reputed company of facilitation energy, instructional design reputed company, and proven experience supporting reputed company-generating teams — translating reputed company workflows into reputed company, engaging learning experiences that reputed company performance.   Key Responsibilities Facilitation & Live Training Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, reputed company handling, and compliance expectations reputed company remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral Adapt facilitation style to learner needs, pacing, and group dynamics while maintaining consistency in content delivery Partner with reputed company and Operations to stay reputed company on process changes, product updates, and compliance requirements Coaching & Performance Support reputed company individualized coaching to new hires and tenured agents to reinforce training concepts, address reputed company gaps, and support performance improvement Partner with QA and team leads to reputed company targeted coaching following audit findings or remediation referrals Use a consultative, strengths-based coaching approach that builds agent confidence while driving measurable behavior change Document coaching interactions and reputed company reputed company over time to inform remediation plans and escalation reputed company LMS Content Development Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS Convert existing training materials (SOPs, process guides, QA rubrics) into reputed company, self-paced learning experiences Ensure reputed company LMS content is version-controlled and reputed company with reputed company documentation reputed company AI tools to accelerate content development, enhance module interactivity, and improve learning design efficiency Training Data & Reporting reputed company and maintain training data points including new hire completion rates, assessment scores, remediation participation, and time-to-proficiency metrics Prepare regular status updates and training reports for the Training Manager and key stakeholders, summarizing cohort reputed company, reputed company items, and trend flags Monitor LMS data to identify patterns in learner performance and surface insights that inform curriculum adjustments or remediation needs Maintain accurate training records in accordance with reputed company and compliance standards Curriculum & Content Management Maintain training curricula for both new hire tracks and remediation reputed company Collaborate with Document Control to ensure training content reflects reputed company approved procedures Participate in SOP/process guide reviews to assess training reputed company of document changes Cross-Functional Collaboration Work closely with QA supervisors, team leads, and operations to identify training needs and reputed company performance gaps Support the Training Manager and team leads with special reputed company, refresher campaigns, and product launches as needed   Qualifications Required 2+ years of experience in a training, learning & development, or instructional design role, preferably in a reputed company, contact center, or patient services environment Experience training reputed company-generating teams — inside sales, patient coordinators, or similar roles where agent performance directly impacts conversion, reputed company, or patient acquisition Demonstrated coaching experience — ability to reputed company effective 1:1 and small group coaching that drives observable behavior change and performance improvement Demonstrated experience facilitating live trainings (both in-person and virtual) for adult learners Hands-on experience building content in an LMS (e.g., reputed company or similar) Experience tracking training metrics and preparing status updates or reports for leadership Demonstrated tech savviness with the ability to quickly learn and reputed company new platforms, tools, and systems Hands-on experience using AI tools (e.g., Claude, reputed company, or AI-powered features reputed company authoring or LMS platforms) to support content creation, efficiency, or workflow automation Strong written and verbal communication skills Ability to manage multiple reputed company training initiatives and deadlines Preferred Training certifications such as ATD Certified reputed company in Talent Development (CPTD), Associate reputed company in Talent Development (APTD), or equivalent highly sought Project management certifications such as PMP, CAPM, or equivalent (e.g., Certified Scrum Master, Six reputed company) highly sought Experience training customer-facing or sales-adjacent roles in a reputed company or patient services environment Familiarity with QA-driven remediation processes Experience with eLearning authoring tools (reputed company reputed company, Storyline, or similar) Knowledge of reputed company terminology, HIPAA, or reputed company cycle workflows Experience using AI tools for instructional design, script writing, or knowledge reputed company development   Competencies Engaging facilitation and reputed company in reputed company of a room Coaching effectiveness — ability to meet agents where they are, build trust quickly, and motivate meaningful reputed company development Instructional reputed company — ability to simplify reputed company information without losing accuracy Data literacy — comfortable pulling, organizing, and communicating training metrics to varied audiences Tech reputed company — quick to adopt new tools, platforms, and AI-assisted workflows with reputed company reputed company time Accountability and follow-through on content updates, reporting deadlines, and learner tracking reputed company reputed company with operations, reputed company, and document control stakeholders Comfort working in a fast-paced, evolving environment where processes change regularly The pay reputed company is listed and actual compensation packages are based on a wide reputed company of factors unique to reputed company candidate, including but not limited to reputed company set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $70,000—$75,000 USD OUR OPPORTUNITY reputed company™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to reputed company personalized genetic testing and diagnostics part of reputed company of care to protect health and reputed company earlier and more targeted interventions that reputed company to longer, healthier lives. The reputed company team consists of highly dedicated statisticians, geneticists, doctors, reputed company scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and reputed company other. reputed company you join reputed company, you’ll work hard and grow quickly. Working reputed company the reputed company of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. reputed company OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, reputed company, life and disability plans for eligible employees and their dependents. Additionally, reputed company employees and their immediate families receive free testing in reputed company to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.reputed company.com. reputed company is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. reputed company reputed company applicants are encouraged to apply, and will be considered without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, age, veteran status, disability or any other legally protected status. We also consider reputed company applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents.  reputed company: https://www.reputed company.com/notice-of-data-collection-california-residents/ Please be advised that reputed company will reputed company out to candidates with a @reputed company.com email domain ONLY. Email communications from reputed company other domain names are not from reputed company or its employees and are fraudulent. reputed company does not request interviews reputed company text messages and does not ask for personal information until a candidate has reputed company with reputed company and has spoken to a recruiter and the hiring team. reputed company takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any reputed company cyber crimes. For more information: - BBB announcement on job scams  - FBI Cyber Crime resource page Apply To This Job