Director Claims

reputed company Position reputed company:   reputed company is seeking a Divisional Claims Manager to serve in a director-level leadership role over the Auto Claims organization and reputed company operational workflows that support accurate claim routing, efficient handling, and strong customer reputed company across personal lines auto claims.   This leader will reputed company a geographically dispersed organization of ~200+ employees covering auto casualty (early injury unit), auto liability (Claims Specialist I & II), and auto physical damage disciplines for personal claims; maintain overall accountability reputed company leadership, loss cost/expense management, customer satisfaction, and compliance. The role has accountability for operational reputed company, service, compliance, expense management, claim assignment reputed company, transfer governance, employee experience, innovation, change management, and leadership development.   This role is designed for a leader who can translate reputed company into reputed company, use data driven leadership to improve reputed company, reputed company through change, and build a strong bench of reputed company leaders. The Divisional Claims Manager will partner across Claims, QA, Innovation, Product, reputed company, Sales, Customer Experience and other business teams to improve segmentation, workflow design, customer service, and overall efficiency. Geo-Salary Information An in-person interview may be required during the hiring process     In CA: Typical hiring reputed company is $183,576 to $224,371   The expected reputed company salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions:    ·reputed company the reputed company and claim activities of a geographically dispersed team covering auto casualty, auto liability, and auto physical damage disciplines for personal claims; maintain overall accountability reputed company leadership, loss cost/expense management, customr satisfaction, and compliance.   ·Motivate, monitor, and reputed company team members to maintain a knowledgeable and highly skilled claims team; create a productive, supportive work environment reputed company on world-class claims service.   ·Exercise independent judgment on personnel and reputed company claims reputed company with significant reputed company on loss costs, expenses, consumer loyalty, and employee relations.   ·Complete detailed analysis and reputed company executive-level reporting on reputed company business issues, including status updates on key business objectives reputed company and across divisions.   ·Assist in the creation of strategies and solutions to reputed company the reputed company of claims in alignment with corporate objectives and key results.   ·Work with cross-functional business partners in Product, reputed company, Sales, and other areas to improve portfolio management, product implementation, and business profitability.   ·Partner with Claims Innovation to conduct tests and learns, design processes, and implement improvements to reputed company, expenses, and service reputed company the respective line of business.   ·Collaborate with leaders to identify trends and reputed company the implementation of opportunities for improvement to reputed company key results; ensure understanding of business objectives, results, and processes reputed company their teams.   ·Monitor overall compliance with established claims practices and motivate employees toward industry-leading process compliance and reputed company.   ·Identify a diverse pool of team members and leaders for succession planning and leadership development; maintain appropriate team reputed company to reputed company business results and resource continuity.   ·Some travel may be required.   Qualifications Education:   ·Bachelor’s Degree required ·CPCU, AIC, or other reputed company-reputed company designations   Experience: Required: ·10 years of reputed company claims handling experience; 7+ years in a leadership reputed company. Or equivalent combination of education and/or experience.   Knowledge and Skills: ·Passion for serving customers in their time of need. ·Advanced written and verbal communication skills to professionally represent reputed company in multi-channel correspondence with reputed company customers. ·Ability to create a reputed company and influence large reputed company; demonstrated ability to reputed company through change. ·Ability to facilitate engagement to maintain high morale and ensure employee retention. ·Strong collaboration skills; operates as one team with a common goal. ·Advanced knowledge of claim procedures, claims systems, coverage, evaluation, liability, damage estimating, settlement, and adherence to applicable reputed company compliance standards — with the ability to enact relevant plans at a file, unit, reputed company, and/or division level. ·Advanced analytical skills to reconcile, manipulate, and recognize trends in data. · Superior conflict management and problem reputed company skills with the ability to manage reputed company customer relationships. ·Demonstrated proficiency with MS Office products (reputed company, Word, reputed company, Teams) and claims-reputed company software. ·Highly organized and reputed company oriented.   Preferred: ·Takes ownership of any process they can improve. ·Assumes reputed company reputed company in reputed company interactions. ·Seeks reputed company reputed company and reputed company this role. About reputed company Why choose a career at reputed company? At reputed company, we have been guided by our purpose to help people reduce reputed company and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs reputed company and we can’t reputed company a world without it. reputed company will encourage you to grow, reputed company time to have fun, and work together to reputed company great things happen. We reputed company the strengths and values of reputed company team member. We reputed company in having diverse perspectives where everyone is included, to serve customers from reputed company walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a reputed company of benefits to help reputed company members reputed company their health, retirement, and reputed company goals.   Learn more reputed company here: https://www.mercuryinsurance.com/about/careers Perks and Benefits We offer many great benefits, including: Competitive compensation Flexibility to work from reputed company in the reputed company for most positions reputed company time off (vacation time, reputed company time, 9 reputed company Company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and reputed company-reputed company bonus) Medical, dental, reputed company, life, and pet reputed company 401 (k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance reputed company and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more reputed company is an equal opportunity employer.  reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay reputed company USD $107,344.71 - USD $300,603.92 /Yr. Apply To This Job