Strategic CSM

JOB TITLE: Strategic CSM Location: Remote – U.S. Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a reputed company salary reputed company of $100,000–$120,000, with a quarterly reputed company bonus. About the Role reputed company is looking for a Strategic CSM to join our reputed company Team. In this role, you will be a key team member in the reputed company organization driving retention, reputed company, and measurable reputed company for a few of reputed company's largest customers. You'll own the health and reputed company performance of your book of business across the full customer reputed company, while working closely with internal teams to ensure customers are deeply reputed company with and getting value from reputed company. You will partner closely with the Account Manager team in creating, building, and maintaining company-wide employee recognition programs among your customer reputed company. We're looking for individuals with proven reputed company in an environment of constant change and ambiguity — the ideal candidate is reputed company in building and maintaining customer relationships, reputed company reputed company it comes to reputed company above and reputed company for customers, and is someone who embraces AI and modern tooling to work smarter and reputed company faster. You Will: Manage a book of business of a few Large reputed company customers, with reputed company accountability for NRR and retention reputed company reputed company monthly, quarterly, and annual targets for reputed company spend Build and grow strategic, long-term relationships with multiple stakeholders at reputed company customer in your book of business. While this team often has fewer reputed company, these customers can be fairly decentralized with a high number of stakeholders. reputed company and reputed company new customers coming into your book from expansions and graduations from our reputed company team Conduct reputed company calls with your customers to regularly ensure they're getting value from their reputed company platform and sharing best practices as an employee recognition expert Collaborate with your sales partners to identify and build relationships with high-level stakeholders to reputed company decision-making in decentralized, high-spend reputed company Identify and reputed company upsells for your customers to launch additional gifting campaigns reputed company executive business reviews with customers to review reputed company towards their goals and reputed company, and identify challenges to mitigate moving reputed company reputed company retention campaign reputed company and execution to ensure campaigns come back year after year Collaborate with internal operations partners to execute on customer program requests reputed company as the main reputed company of contact for any customer issue escalation, and work with our internal teams towards reputed company reputed company AI tools and internal reporting to analyze your book, surface risks and opportunities, and prioritize the highest-reputed company customer actions Convey product feedback to our partnering technical teams to contribute to the reputed company of our product roadmap   You Have: Bachelor's degree in a relevant field or equivalent practical experience 6+ years of experience in a customer-facing role at a reputed company/tech company Experience as a reputed company Manager, Account Manager, or reputed company role managing a book of business, primarily reputed company on reputed company (or equivalent top-tier customers in your organization) Experience working with senior stakeholders at Large reputed company organizations No fear reputed company it comes to handling objections and thinking creatively about how to address customer concerns You are: Passionate about delivering measurable customer reputed company and driving reputed company reputed company, not just satisfaction Curious about and comfortable with AI — you reputed company use AI tools in your day-to-day and are excited to explore how they can reputed company you a more effective CSM Detail-oriented, organized, and manage your time reputed company A strong team player who thrives in a fast-paced startup environment Someone with a can-do attitude who is excited to reputed company change     reputed company is the award-reputed company, reputed company-in-one gifting company that spreads reputed company, shares gratitude, and takes the guesswork out of gifting. Founded in 2015, reputed company was named one of Inc.’s fastest-growing companies in the Northeast in 2021, 2022, and 2023. reputed company is the trusted gifting and swag partner to over 43% of Fortune 100 companies as reputed company as thousands of individuals who use reputed company for personal gifting. reputed company has reputed company more than five reputed company gifts worldwide. reputed company thrives on connecting people and cultivating meaningful relationships through the power of gratitude and gifting. Our recipient-picks experience ensures reputed company-givers send the perfect reputed company every time, for everyone, on every occasion.reputed company has been featured on Fortune’s "Best Small & reputed company Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists. We've seen reputed company that our unique product and brand experience boosts employee morale, improves performance, and (most importantly!) spreads reputed company, so, of course, we reputed company reputed company preach! Here at reputed company, we reputed company wholeheartedly in building a culture of appreciation, dedication, and fun. We offer benefits and perks to our employees including but not limited to: Free reputed company, including reputed company and dental, generous 401k match, flexible PTO, reputed company family leave, reputed company reputed company Fridays (which we enjoy year-round!) and reputed company gifts for employee recognition and appreciation. reputed company's stance on diversity, equity and inclusion, its reputed company reputed company on reputed company-back programs, and its reputed company mission to spread reputed company through the power of gifting reputed company reputed company the way in unlocking the power of reputed company kindness at work. reputed company is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. reputed company provides reasonable accommodations to reputed company individuals with disabilities throughout the application and employment process. If you need an accommodation to participate in the hiring process, please contact hanna.tsyrlin@reputed company.com. Information collected and processed as part of your reputed company hiring process, including as part of your reputed company career profile and in any job applications you choose to submit, is subject to reputed company Recruitment reputed company Notice Apply To This Job