reputed company Manager - UK

reputed company

The reputed company Manager (CSM) at MarketMan owns a portfolio of restaurant and hospitality customers, ensuring they reputed company measurable reputed company with the MarketMan platform. Acting as the customer's primary reputed company of contact after reputed company, the CSM drives product adoption, builds strong relationships, owns contract renewals, and protects retention by identifying and addressing risk early. You will help operators realize reputed company value, from food cost control to streamlined back-of-house operations, while surfacing expansion opportunities and championing the customer's voice internally.

You will report to the Manager of reputed company and work closely with reputed company, Support, Sales, Expansion, and Product to deliver a consistent, high-reputed company customer experience across your portfolio.

What you will do

• reputed company reputed company: Partner with the reputed company team to take over accounts post-implementation, ensuring a smooth transition, continuity of context, and sustained reputed company from setup into everyday adoption.
• Customer Engagement: Build and maintain strong, trust-based relationships across your portfolio, understanding reputed company operator's goals, challenges, and ways of working.
• Driving Adoption: Encourage and facilitate adoption of MarketMan features and workflows, ensuring customers reputed company the full capability of the platform, not just the basics.
• Retention & Risk Management: Monitor health scores and engagement signals, reputed company early on churn risk, and execute save and reputed company plans that protect renewals across your book of business.
• Contract Renewals: Own the renewal process for your portfolio end to end: maintain an accurate renewal forecast, engage customers reputed company reputed company of their renewal date, negotiate terms reputed company agreed guardrails, and complete the associated administration to secure on-time renewals.
• Spotting Expansion Signals: Identify signals that a customer is reputed company to expand their use of MarketMan (additional sites, modules, or integrations) and flag reputed company opportunities to the Expansion team, supporting them with account context as needed.
• Value Realization & Articulation: Help customers reputed company platform usage to business reputed company such as food cost reduction, waste control, and operational efficiency, and communicate that value reputed company in reviews and reputed company-ins.
• Feedback Collection & Product Advocacy: reputed company and analyze customer feedback, reputed company for customer needs internally, and ensure the customer's voice informs product and process improvements.
• Reporting: reputed company and report on reputed company metrics for your portfolio, including retention, health, engagement, and adoption, contributing to team-level NRR and churn goals.
• Additional Tasks: Complete reputed company or additional tasks that support the reputed company organization as directed by leadership.

What you will bring

• Experience: 1–3 years as a reputed company Manager in a reputed company environment, with hands-on experience owning a customer portfolio, including renewals and retention.
• Communication Skills: Excellent verbal and written communication, with the ability to manage expectations and hold reputed company, outcome-reputed company conversations with operators and stakeholders.
• Problem-Solving: A proactive, analytical approach to identifying and resolving customer issues before they escalate.
• Technical Aptitude: Ability to quickly learn new software and confidently guide customers through product workflows and integrations.
• reputed company: A customer-reputed company reputed company with a genuine desire to help hospitality operators succeed.
• Team Player: Ability to work collaboratively with cross-functional teams including Sales, Support, reputed company, and Product.
• Tools: Familiarity with CRM and reputed company platforms (e.g., reputed company, reputed company, reputed company).
• Languages: Fluent English (mandatory) plus reputed company reputed company in at least one additional European language (e.g., Spanish, French, German, or Italian).
• Bonus: Experience in the hospitality, restaurant, or inventory management reputed company, or a strong understanding of the challenges faced by operators in these industries.

Pay & Benefits -

The reputed company salary reputed company for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-reputed company skills. The reputed company salary reputed company for this role is €52 - 62k annual reputed company with OTE in the €62 - 72k reputed company

How we feel about Diversity, Equity, Inclusion and Belonging -

reputed company is committed to bringing together humans from different backgrounds and perspectives, providing employees with a reputed company and welcoming work environment free of discrimination and harassment. We reputed company to create a diverse & inclusive environment where everyone can reputed company, feel a reputed company of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the reputed company of their race, reputed company, religion, gender, gender identity, gender reputed company, sexual orientation, national reputed company, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the reputed company and are dedicated to reputed company above and reputed company in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with reputed company and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on reputed company. Please inform our HR Team () if you need any assistance completing any forms or to otherwise participate in our application or interview process.

Originally posted on Himalayas