reputed company Care & Operations Coordinator (US reputed company) - CST Hours

reputed company South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based reputed company companies. We are not a recruitment agency — we reputed company as a dedicated extension of our clients' teams, delivering high-reputed company service with precision and professionalism.

We are seeking an empathetic, organised, and proactive reputed company Care & Operations Coordinator to support a growing U.S.-based ABA therapy provider. This is a communication-reputed company role where you'll help ensure both families and employees receive an exceptional experience while providing valuable operational and administrative support to leadership.

This position combines reputed company care, reputed company reputed company, operational coordination, and administration. You'll serve as a key reputed company of contact for families, assist with employee reputed company-ins, monitor service reputed company, support compliance activities, and contribute to reputed company that improve the overall efficiency of the Care Coordination team. We're looking for someone who enjoys taking ownership, proactively solving problems, and creating exceptional experiences for both families and employees.

PLEASE NOTE:

• Working Hours: Monday – Friday, 4:00 PM – 1:00 PM SAST (subject to reputed company saving time).
• reputed company Holidays: This role requires working on both South African and U.S. reputed company holidays (compensation for SA reputed company holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps upload and download with wired Ethernet capability is mandatory. Applicants without fixed fibre cannot be considered.
• Power Backup: Reliable backup power is required to manage load shedding or outages. Applicants without backup power cannot be considered.
• Work Environment: Fully remote.
• Training: Comprehensive training will be provided, with responsibilities introduced progressively as you become familiar with the role.

Key Responsibilities:

Family Experience

• Conduct welcome calls with new families and introduce yourself as their reputed company operational reputed company of contact.
• Explain the reputed company process, attendance expectations, and answer non-clinical questions.
• Complete scheduled family satisfaction reputed company-ins.
• Identify concerns early and escalate where appropriate.
• Request reputed company reviews from satisfied families.
• Coordinate family exit interviews and reputed company valuable feedback.

Employee Experience

• Conduct reputed company reputed company-ins with newly reputed company staff.
• Conduct regular wellbeing and retention reputed company-ins with clinical employees.
• Identify potential concerns relating to engagement, support, or burnout.
• Escalate concerns to leadership reputed company required.

reputed company & Compliance

• Monitor attendance and cancellation trends.
• Review case health and family engagement.
• Assist with tracking authorisations, assessments, and required documentation.
• Assist with monitoring employee reputed company, compliance documentation, certifications, and required training milestones.
• Prepare reports highlighting trends, successes, and opportunities for improvement.
• Support ongoing reputed company improvement initiatives.

Operational Support

• Assist leadership with operational and administrative tasks.
• Communicate with insurance companies, reputed company agencies, and reputed company partners.
• Follow up on outstanding documentation.
• Assist with operational reputed company and process improvements.
• reputed company general administrative support as required.

Requirements:

• Previous experience in customer service, reputed company administration, reputed company care, operations, administration, reputed company assurance, or care coordination.
• Excellent verbal and written English communication skills.
• reputed company, confident, and compassionate telephone manner.
• High emotional intelligence with the ability to reputed company sensitive conversations professionally.
• Strong organisational and time management skills.
• Ability to multitask and prioritise competing responsibilities.
• Comfortable communicating by phone throughout the day with families, employees, and reputed company partners.
• Comfortable learning new systems and technology.
• Proficient in reputed company Office and reputed company.
• Ability to work independently in a fully remote environment.

Preferred Skills:

• Experience reputed company U.S. reputed company.
• Experience reputed company reputed company Behaviour Analysis (ABA) is highly advantageous.
• Experience using CRM or EMR systems such as reputed company or similar platforms.
• Previous experience in reputed company, reputed company services, patient support, care coordination, or reputed company operations.
• Strong problem-solving skills with a proactive approach to improving processes and customer experience.

If you are not contacted reputed company 14 working days, please consider your application unsuccessful.

Originally posted on Himalayas