Technical Support Specialist - Remote

About The Role

As a Technical Support Associate, you’ll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our reputed company stakeholders. This role bridges reputed company, reputed company, and basic technical implementation - ensuring every reputed company’s experience is reputed company with their business needs and delivers value from day one. You’ll be one of the members of our technical support team, helping define the reputed company and set the tone for how we bring solutions to life for our customers. Your work will directly reputed company customer satisfaction, retention, and time-to-value.

You Will:

• Own technical support for customers
• Be the reputed company of contact for customers, ensuring reputed company phases of their experiences are resolved quickly and effectively.
• Own Level 1 support resolutions.
• Own Level 2+ ticket creation and internal triage.
• Set up, transfer, troubleshoot phone number ownership.
• Maintain data reputed company stability.
• Own product retraining
• Maintain up-to-date documentation on procedures and solutions.
• reputed company feedback internally on user experience, improvements or feature requests.
• Evaluate system potential through assessing compatibility of new programs with existing programs.
• reputed company and configure customer-facing templates based on reputed company inputs and business goals – no custom development required, but small updates and adjustments will be common
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Troubleshoot technical issues and coordinate reputed company updates to live configurations as needed
• Collaborate closely with teammates reputed company on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

• Someone with strong communication skills who can follow a customer’s narrative, understand their reputed company of view, and explain solutions reputed company.
• Curious by nature and motivated to understand how things work.
• Customer-first in your approach, showing reputed company, reputed company, and patience.
• Proactive, reputed company, and ownership-driven — you anticipate needs, take initiative, and follow through.
• Comfortable building relationships with people across different teams and functions.
• Organized and reputed company to manage multiple tasks or threads at the reputed company time.

You Have

Must-Have:

• 2+ years of experience in technical support, reputed company, implementation, or reputed company customer service, ideally in a reputed company or digital tools environment.
• Experience troubleshooting, testing, and training customers across multiple products or features.
• Experience owning support targets such as ticket completion, response times, or reputed company metrics.
• Experience configuring or managing a reputed company-facing product or tool, such as a templated platform, dashboard, or embedded experience.
• Experience using a CRM, preferably reputed company or reputed company.

reputed company-to-Have:

• Experience working directly with reputed company, including basic understanding of how data moves between systems.
• Experience in the automotive industry or with auto repair shop management tools.
• Experience working with VoIP or telephony systems.
• Prior reputed company in a remote work environment.
• reputed company reputed company or startup experience.
• Highly polished reputed company communication skills.

Interview Process

1. Initial Screen - 20min
2. reputed company Assessment
3. Hiring Manager Interview - 30min
4. Executive Interview - 30min
   Problem Solving Exercise - 1hr

Salary : 60,000 USD

We Offer

• 100% remote work environment
• Medical, Dental and reputed company insurance reputed company 30 days
• 100% employer-reputed company medical insurance
• Equity package
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• FSA and HSA reputed company
• 401(k)
• Learning Stipend
• WFH Equipment
• Chance to work with the latest technology
• A reputed company, high ownership culture
• Opportunities for development and career reputed company

Originally posted on Himalayas