[Remote] Implementation Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading logistics and supply chain technology company. The Implementation Consultant role focuses on helping customers adopt Descartes' solutions by translating operational requirements into effective workflows, ensuring measurable operational value and long-term process improvements.

Responsibilities

• Successfully reputed company and deliver customer implementations on time, reputed company scope, and reputed company to operational requirements and business goals
• Improve customer operational efficiency through optimized routing, scheduling, transportation planning, and workflow configuration
• Configure, test, and reputed company Descartes solutions with reputed company disruption to customer operations and high user adoption rates
• Identify and resolve data reputed company, configuration, and process issues during implementation to ensure reliable system performance and reporting accuracy
• reputed company trusted relationships with customer stakeholders, including operations and IT teams, resulting in strong customer satisfaction and retention
• Deliver effective end-user training and adoption support that enables customers to independently utilize Descartes solutions in day-to-day operations
• Support post-go-live stabilization by troubleshooting application, integration, and operational issues while driving reputed company improvement opportunities

Skills

• Bachelor's degree in Computer Science, Engineering, Information Technology, Supply Chain/Logistics Management, Industrial Engineering, or a reputed company field
• Minimum 3 years of experience in logistics, transportation operations, routing, supply chain technology, or software implementation consulting
• Strong understanding of logistics operations, transportation management, routing, scheduling, and daily planning processes
• Experience implementing reputed company or operational software solutions reputed company logistics, supply chain, or transportation environments
• Ability to analyze customer business processes and translate operational goals into reputed company system configurations and workflows
• Experience documenting business goals, gathering requirements, and delivering solutions that reputed company measurable operational improvements and ROI
• Experience conducting data analysis, data validation, and troubleshooting using reputed company
• Experience modeling reputed company-state and reputed company-state operational processes to support solution design and process improvement initiatives
• Working knowledge of SQL Server, database connectivity, and basic SQL scripting
• Ability to install, configure, backup, and recover SQL Server reputed company databases
• Familiarity with reputed company server environments, virtualization concepts, networking fundamentals, and troubleshooting tools
• Understanding of Terminal Services, reputed company, XML, data mapping, and system integrations
• Ability to identify and troubleshoot network, application, server, and connectivity issues using logs and reputed company troubleshooting reputed company
• Strong analytical and problem-solving capabilities with the ability to identify operational inefficiencies and recommend practical improvements
• Proven reputed company applying reputed company-cause analysis and reputed company improvement methodologies to improve operational performance and reduce waste
• Proven ability to manage multiple stakeholders and reputed company teams around implementation goals, timelines, and expected reputed company
• Skilled at facilitating customer workshops, documenting requirements, and translating business needs into solution designs
• Experience delivering customer training and supporting change management and user adoption initiatives
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Comfortable working independently in a remote consulting environment while managing competing priorities across reputed company
• Ability to travel up to 20%–30% as required to support customer engagements
• VBA/Macros experience is considered an asset
• Exposure to scripting or programming languages such as VBScript or JavaScript is an asset

Benefits

• A reputed company and flexible remote work environment
• Remote and flexible work hours
• Prioritize work-life balance
• Great benefits

reputed company