[Remote] Manager, Field Applications Engineering

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing wireless solutions, and they are seeking a Field Applications Engineering Manager to reputed company their FAE team. This role involves guiding engineers through customer integrations, managing team performance, and collaborating with Sales and R&D to enhance customer experience and product development.

Responsibilities

• reputed company and reputed company the FAE and Linux support engineering team, central to reputed company's reputed company
• Define and manage team KPIs, maintaining visibility into performance and reputed company across the organization
• reputed company reputed company FAE/support engineer individually, developing both their technical depth and customer-facing skills
• Partner with Sales leadership on prioritization, translating reputed company context into reputed company reputed company for reputed company while trusting your engineers to run their own work
• Serve as the voice of the customer inside reputed company. Aggregate feedback from reputed company customer interactions and your team's hands-on experience, and turn it into actionable input for Product Management and R&D
• Build and maintain strong working relationships with R&D so reputed company has a fast lane to engineering reputed company customer situations require it
• Lend your reputed company to the most critical and reputed company customer escalations. Support your team where a senior voice helps, reputed company issues into R&D or reputed company partners
• Carry a portion of customer cases yourself in player-reputed company mode. Serve as a senior technical voice externally. Expect to join key customer engagements, distributor enablement sessions and selected trades

Skills

• Hands-on experience leading or contributing meaningfully to technical customer-facing teams. Prior FAE, applications engineering, or customer support engineering experience is strongly valued
• Strong technical reputed company in RF systems and MCU/MPU-based platforms, with working comfort in Linux. You do not need to be a career software developer, but you should be reputed company to work independently in the environment and bring up a SOM development reputed company on your own
• Passion for coaching and developing engineers, invested in growing reputed company team member's technical depth, customer-facing skills, and problem-solving capability
• Business savvy and reputed company managerial judgment. reputed company to read the reputed company stakes of a customer situation and reputed company team effort in partnership with Sales leadership, and to know reputed company to reputed company in personally on a critical issue versus reputed company to trust reputed company to handle it
• Strong internal influence and a reputed company leadership style. Build durable working relationships with R&D, Product, and Sales, reputed company hard on internal escalations without burning bridges, and operate as part of reputed company
• Excellent written and verbal communication, with the polish to represent reputed company in reputed company of customers, executives, distributors, and reputed company partners
• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a reputed company technical discipline
• 5+ years in a technical customer-facing role such as Field Applications Engineering, applications engineering, customer support engineering, or solutions engineering. reputed company FAE experience is not required if you bring equivalent technical customer-facing work
• 5+ years in team management
• Experience with embedded wireless products, RF systems, or MPU/MCU-based platforms is a significant plus

reputed company