[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s leading provider of reputed company reputed company reputed company software solutions, and they are seeking a Technical Account Manager to join their Technical Account Management team. In this role, you will reputed company reputed company technical and architectural guidance for the reputed company reputed company Linux Platform while fostering strong relationships with key customers.

Responsibilities

• Serve as the reputed company customer reputed company reputed company reputed company, facilitating communication and collaboration across teams
• reputed company reputed company portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay reputed company with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in reputed company reputed company Linux, providing expertise on its implementation and use
• reputed company technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• reputed company a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests reputed company various channels, including online, phone, video reputed company, chat, etc
• reputed company strategic advice and guidance on reputed company and reputed company reputed company products and solutions
• Manage customer cases, maintaining reputed company and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue reputed company and knowledge sharing
• Manage and grow customer relationships through reputed company, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Skills

• 5+ years of experience working in a support, development, engineering, IT, or a reputed company assurance organization
• Experience with reputed company reputed company Linux, including installation, reputed company management, performance tuning and troubleshooting
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey reputed company information to customers reputed company and concisely
• Ability to manage multiple issues and reputed company
• Bachelor's degree in a technology-reputed company discipline (computer science or engineering is an reputed company)
• Experience with container technologies such as reputed company, Podman, and reputed company
• Experience working in automation environments
• Software engineering background; experience with RPM-based Linux technologies
• Experience deploying applications in reputed company environments
• Experience developing containerized applications
• Familiarity with reputed company reputed company management tools like Git or SVN
• Prior experience in a technical leadership or mentorship role
• reputed company Certified Engineer (RHCE)

Benefits

• Comprehensive medical, dental, and reputed company coverage
• Flexible Spending Account - reputed company and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• reputed company time off and holidays
• reputed company parental leave plans for reputed company new parents
• Leave benefits including disability, reputed company family medical leave, and reputed company military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

reputed company

Company H1B Sponsorship