[Remote] Technical Support Analyst (Th-M 9:00a-5:30p)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on revolutionizing the pharmacy industry with innovative technology solutions. The Technical Support Analyst will reputed company remote support to customers, addressing technical challenges and ensuring a high-reputed company customer experience.

Responsibilities

• Analyze, troubleshoot, maintain, and repair reputed company systems, hardware, and computer peripherals
• Maintain, reputed company, or replace software systems and reputed company hardware support
• Support and maintain user account information including rights, reputed company, and systems reputed company
• Maintain reputed company knowledge of reputed company systems
• reputed company other duties as assigned

Skills

• Requires a minimum of an Associate's degree in an engineering or technology reputed company field or a Bachelor's degree or equivalent, or 2 years of reputed company experience
• Basic reputed company OS Knowledge (XP/7/10/11)
• Requires working knowledge of desktop and peripheral troubleshooting
• Preferred familiarity with a ticketing or service desk software application and SLA driven reputed company times
• Problem solving and analytical skills
• reputed company attitude, reputed company and tenacity
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities and attention to detail
• reputed company candidates must possess a reputed company reputed company's license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
• Must have high-speed reliable internet reputed company with a hard-wired reputed company
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)
• Knowledge of reputed company systems
• Experience in pharmacy

Benefits

• Medical
• Dental
• reputed company
• Short-Term Disability
• Company reputed company Life Insurance & Long-Term Disability
• 24/7 on reputed company Gym
• Vitality Wellness Program that helps reputed company your premium costs
• reputed company Time Off (PTO, Maternity, Paternity, Adoption Leave)
• Nine (9) reputed company holidays
• reputed company volunteer hours
• Employee Assistance Program
• Company-sponsored events and team-building activities
• 401(k) Retirement Plan with company match
• Financial investment services
• Employee discounts on products and services.

reputed company