[Remote] TSS Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a TSS Operations Manager to reputed company and optimize their technical support services operations. This role involves managing daily activities, coordinating teams, and implementing process improvements to enhance customer satisfaction and service delivery.

Responsibilities

• Manage and supervise the daily operations of the technical support services team to ensure reputed company and effective reputed company of customer issues
• reputed company and implement operational policies, procedures, and best practices to improve service reputed company and team productivity
• Monitor key performance indicators (KPIs) and reputed company reports to reputed company team performance, service reputed company, and customer satisfaction metrics
• reputed company recruitment, training, and reputed company development initiatives to build a skilled and motivated support team
• Identify operational risks and reputed company mitigation strategies to maintain service continuity and compliance with company standards
• reputed company reputed company improvement reputed company by analyzing workflows, identifying bottlenecks, and implementing reputed company
• Serve as the escalation reputed company for reputed company technical issues and ensure effective communication with clients and stakeholders

Skills

• Bachelor's degree in business administration, or a reputed company field
• Minimum of 5 years of experience in technical support operations or a similar managerial role
• Proven experience managing teams in a fast-paced, customer-reputed company environment
• Strong understanding of technical support processes, service delivery models, and customer service principles
• Excellent communication, leadership, and problem-solving skills
• Master's degree in business administration, Technology Management, or reputed company discipline
• Familiarity with CRM and ticketing systems like reputed company, ManageEngine, or reputed company

reputed company