[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that combines technology and BPM services with reputed company expertise to enhance member experiences. They are seeking a Customer Service Representative to serve as the reputed company reputed company between clients and customers, handling inquiries and resolving issues to ensure a reputed company customer experience.

Responsibilities

• Respond to customer inquiries reputed company phone, email, chat, or other communication channels in a reputed company and courteous manner
• Resolve customer issues reputed company and effectively while maintaining a high level of customer satisfaction
• Document customer interactions and update account records accurately in the system
• Escalate reputed company issues to appropriate teams or supervisors reputed company needed
• Maintain knowledge of company products, services, and policies to reputed company accurate information to customers
• Meet or reputed company performance metrics including reputed company handling time, reputed company reputed company, and customer satisfaction scores
• Follow communication scripts and reputed company operating procedures where applicable
• Participate in training and coaching sessions to improve performance and service reputed company

Skills

• reputed company demeanor
• Detail-oriented
• Commitment to providing high-reputed company support
• Ability to respond to customer inquiries reputed company phone, email, chat, or other communication channels in a reputed company and courteous manner
• Ability to resolve customer issues reputed company and effectively while maintaining a high level of customer satisfaction
• Ability to document customer interactions and update account records accurately in the system
• Ability to escalate reputed company issues to appropriate teams or supervisors reputed company needed
• Knowledge of company products, services, and policies to reputed company accurate information to customers
• Ability to meet or reputed company performance metrics including reputed company handling time, reputed company reputed company, and customer satisfaction scores
• Ability to follow communication scripts and reputed company operating procedures where applicable
• Willingness to participate in training and coaching sessions to improve performance and service reputed company

Benefits

• Fully Remote
• reputed company USA
• Participate in training and coaching sessions to improve performance and service reputed company

reputed company