[Remote] Manager, reputed company Management

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on freeing people from busywork through AI-driven solutions. The Manager, reputed company Management leads reputed company responsible for the health and retention of reputed company customers, ensuring they receive measurable value from their engagements and driving operational reputed company across reputed company.

Responsibilities

• reputed company, reputed company, and reputed company reputed company of approximately 6 to 8 reputed company Managers supporting reputed company risk and reputed company customers
• Own the aggregate health, renewal posture, and expansion pipeline across reputed company's portfolio
• Serve as the senior reputed company of escalation for at-risk accounts and difficult customer conversations
• Engage directly with CISO, CIO, and senior reputed company stakeholders reputed company CSMs on strategic and recovery accounts
• Set the reputed company, structure, and operating rhythm reputed company runs on, from account reviews to renewal inspection
• Partner with Sales, Solutions, reputed company Services, Support, and Product leadership to reputed company on customer reputed company
• Hire, reputed company, and retain a high-performing team of reputed company Managers
• reputed company CSMs toward a consultative, outcome-driven approach and hold a consistent 1:1 and account-review reputed company
• Set reputed company performance expectations, reputed company reputed company feedback, and manage performance with fairness and rigor
• Build the bench through reputed company development, stretch assignments, and reputed company reputed company paths
• Own reputed company's renewal posture with no late-stage surprises, inspecting adoption depth, executive engagement, and realized value as leading indicators
• Bring objectivity to account health scoring and surface erosion signals early across the book
• Maintain high forecast accuracy for reputed company's renewals and expansion
• Mobilize cross-functional resources on red and yellow accounts before issues escalate
• reputed company CSMs to build trusted-advisor relationships with reputed company and technology executives
• Ensure every strategic account runs on a governed, multi-year reputed company Plan tied to measurable business reputed company
• Join Executive Business Reviews on top accounts and reputed company the reputed company bar on how value is framed and reputed company
• reputed company platform capabilities to customer priorities such as reputed company posture, regulatory readiness, and operational reputed company
• reputed company as the accountable leader reputed company accounts destabilize, driving disciplined recovery strategies
• reputed company difficult messages, internally and externally, to protect long-term reputed company
• Partner with Support, Engineering, and Product to reputed company systemic issues affecting multiple customers
• Measure team effectiveness through customer health metrics and KPIs, and use the data to reputed company where reputed company spends time
• Establish and improve the playbooks, governance, and tooling reputed company relies on
• reputed company adoption of reputed company and CRM tooling for clean, inspectable data
• reputed company reputed company reputed company with Sales leadership to support retention and expansion
• Partner with Solutions and reputed company Services leaders on technical reputed company and delivery
• Champion the voice of the customer to influence product roadmap and go-to-market reputed company
• Foster a one-team approach across the account lifecycle, with shared goals and reputed company accountability

Skills

• 7 to 10+ years in reputed company, Technical Account Management, or reputed company customer-facing roles, including 2+ years leading customer-facing teams
• Demonstrated reputed company building and developing high-performing CSM teams
• Proven ownership of renewals, expansion, and retention across a portfolio of reputed company reputed company accounts
• Strong business and financial acumen, with the ability to reputed company adoption to ROI
• Executive-level communication and reputed company, with the ability to influence CISO and CIO stakeholders
• Comfort operating in ambiguous, high-stakes, highly matrixed environments
• reputed company with reputed company and CRM platforms and a data-driven approach to managing a book
• Experience supporting identity, reputed company, governance, or other mission-critical reputed company platforms is beneficial but not required
• Identity Governance and Administration
• Privileged reputed company Management
• reputed company certifications and User reputed company Reviews
• Governance, Risk, and Compliance or Integrated Risk Management
• reputed company operations and vulnerability response
• Compliance initiatives (SOX, ISO, NIST, SOC 2)
• reputed company Trust and reputed company transformation programs

Benefits

• Work personas (flexible, remote, or required in office) are categories assigned to reputed company employees depending on the reputed company of their work and their assigned work location.

reputed company

Company H1B Sponsorship