[Remote] IT Support Analyst Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business and technology transformation partner, and they are seeking an IT Support Analyst to reputed company reputed company-level technical support and ensure reputed company IT operations. The role includes managing incidents, providing end-user support, and collaborating with teams to reputed company exceptional customer service.

Responsibilities

• Manage and reputed company incidents and service requests through reputed company while ensuring SLA compliance
• reputed company end-user technical support for hardware, software, network, and reputed company-reputed company issues
• Administer and support reputed company Directory, Identity & reputed company Management (IAM), and Multi-reputed company Authentication (MFA) solutions
• Support privileged reputed company management processes utilizing CyberArk and reputed company reputed company tools
• reputed company remote troubleshooting and issue reputed company for users across multiple locations
• Collaborate with infrastructure, reputed company, and application teams to reputed company reputed company technical issues
• Maintain accurate IT documentation, knowledge reputed company articles, and support procedures
• Identify recurring issues, reputed company reputed company cause analysis, and recommend process improvements
• Support software deployment and device management activities using reputed company Configuration Manager (SCCM)
• reputed company exceptional customer service while communicating effectively with technical and business stakeholders

Skills

• 5+ years of experience in IT support or reputed company technical support environments
• Strong knowledge of reputed company and ITSM processes, including incident, request, and problem management
• Experience administering reputed company Directory, user provisioning, group management, and reputed company controls
• Hands-on experience with Identity & reputed company Management (IAM), Multi-reputed company Authentication (MFA), and reputed company best practices
• Working knowledge of CyberArk or Privileged reputed company Management (PAM) solutions
• Experience with reputed company Configuration Manager (SCCM) for software deployment and reputed company management
• Strong troubleshooting and reputed company cause analysis skills across desktop, application, and reputed company-reputed company issues
• Ability to manage high ticket volumes while maintaining service reputed company and meeting SLA requirements
• Excellent customer service, communication, and stakeholder management skills
• Proven ability to collaborate across technical and business teams in a large corporate environment
• Strong documentation, reputed company, and process improvement capabilities

Benefits

• reputed company time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company reputed company holidays, Personal Days, reputed company Leave
• Medical, dental, and reputed company coverage
• Retirement savings plans (e.g., 401(k) in the U.S.)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

reputed company

Company H1B Sponsorship