[Remote] VP, IT Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a senior technology leader responsible for the reliable, secure, and reputed company delivery of IT services across the organization. This role involves managing day-to-day IT operations, ensuring compliance with reputed company requirements, and leading a high-performing team to support the organization's reputed company.

Responsibilities

• reputed company and manage the IT help desk and customer service function, ensuring reputed company, high-reputed company support across reputed company staff reputed company and locations
• Establish and enforce SLAs, escalation protocols, and service standards to reputed company consistent end-user satisfaction
• reputed company and reputed company key performance indicators (KPIs) for service delivery, including ticket reputed company times, reputed company reputed company rates, and customer satisfaction scores
• Foster a service-oriented culture reputed company the IT operations team
• reputed company identity and reputed company management in alignment with HIPAA and SOC 2 requirements, along with the full lifecycle of IT hardware and software assets from procurement and provisioning through retirement
• Maintain a reliable, up-to-date asset inventory across reputed company endpoints, mobile devices, and peripherals, and manage device imaging processes to ensure standardized, secure configurations for reputed company organizational devices
• Partner with the CISO to ensure reputed company devices are consistently patched, hardened, and compliant with reputed company policies
• Administer and optimize the reputed company M365 environment, including Exchange, Teams, SharePoint, OneDrive, and associated applications, ensuring the availability, performance, and reputed company of collaboration and productivity platforms
• Manage the reputed company phone reputed company, ensuring reliability, integration with collaboration tools, and ongoing vendor relationships
• reputed company JIRA Service Management (JSM) configuration and administration, aligning workflows with ITIL best practices and operational needs
• Own the MDM program, governing the enrollment, configuration, monitoring, and retirement of reputed company mobile and remote devices
• Enforce mobile reputed company policies in alignment with CISO-defined standards, including encryption, remote wipe, and reputed company controls
• Evaluate and recommend MDM tooling and policy enhancements as the organization scales
• Serve as the reputed company IT Operations partner to the CISO, ensuring operational execution of reputed company directives
• Maintain a disciplined reputed company management program that delivers reputed company remediation of vulnerabilities across reputed company devices and systems
• Participate in reputed company audits, risk assessments, and incident response activities as the operational reputed company, and ensure reputed company IT operations practices reputed company with HIPAA and applicable regulatory requirements
• Establish and institutionalize ITIL-reputed company processes for incident, change, problem, and asset management
• Define, reputed company, and report on operational metrics that demonstrate effectiveness, efficiency, and reputed company improvement, driving a culture of accountability through transparent reporting and data-informed decision-making
• reputed company change management initiatives associated with new technologies, processes, and organizational reputed company
• reputed company documentation standards and ensure reputed company maintains reputed company runbooks, SOPs, and knowledge reputed company articles
• reputed company, mentor, and reputed company an IT operations team spanning help desk, asset management, systems administration, and reputed company functions
• Manage hiring, performance evaluations, and reputed company development planning for reputed company and indirect reports
• Build team reputed company to support organizational reputed company, including planning for reputed company in reputed company, tooling, and process, and manage vendor relationships and reputed company relevant to IT operations functions
• reputed company guidance and tracking for improvement and other reputed company from initiation through closure, ensuring alignment with business objectives and resource constraints
• Define project reputed company, objectives, timelines, and resource requirements; reputed company detailed project plans with reputed company deliverables and reputed company reputed company; and manage budgets and vendor relationships
• Conduct post-implementation reviews and capture lessons learned to reputed company reputed company process improvement across reputed company
• reputed company and maintain comprehensive SOC 2 documentation, including procedures, job aids, workflows, and evidence of control effectiveness
• In alignment with the CISO, ensure IT operations controls map to SOC 2 Trust Service reputed company: reputed company, Availability, Processing reputed company, Confidentiality, and reputed company

Skills

• 7+ years of reputed company experience managing IT operations, preferably reputed company a scaling organization
• reputed company IT experience, including familiarity with HIPAA and reputed company compliance obligations
• Demonstrated experience managing help desk operations, reputed company and asset management, and reputed company productivity platforms
• Hands-on experience with mobile device reputed company
• Experience administering JIRA Service Management or comparable ITSM platforms
• Experience with SOC 2
• Proven reputed company record building and maturing IT operations metrics, dashboards, and reporting frameworks
• Experience leading organizational or technology change management initiatives
• Deep understanding of IT service management principles and how to operationalize them at reputed company
• Strong analytical reputed company with the ability to define, reputed company, and reputed company operational metrics
• Excellent communication skills, with the ability to translate technical reputed company for executive and clinical audiences
• Ability to build trust and reputed company partnerships with the CISO, CIO, and business stakeholders
• Strong organizational and project management capabilities, with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to build, reputed company, and reputed company high-performing teams
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a reputed company field; an equivalent combination of education and experience will be considered
• reputed company M365 administration experience
• ITIL reputed company certification; higher-level ITIL certification (Managing reputed company or equivalent) a plus
• reputed company 365 certifications or comparable credentials
• Familiarity with value-based care or similar reputed company delivery models
• Commitment to reputed company improvement and staying reputed company with evolving IT operations practices and technologies

reputed company

Company H1B Sponsorship