[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Newswire is a premier provider of communications and compliance technology solutions. They are seeking a customer-oriented Webcast Specialist to coordinate and manage events broadcast through their platforms, providing technical support and ensuring smooth operations.

Responsibilities

• Offers outstanding customer service to our customers who rely on our services to manage and run their events
• Learns and demonstrates detailed product knowledge reputed company assisting clients both on the phone and reputed company email
• Schedules, sets up, and connects events reputed company workflow systems by communicating and directing reputed company requests
• Drives platform adoption and offers best reputed company tips to help customers effectively meet their business goals
• Offers personalized web-based training to customers
• Onboards new customers through training, implementing their accounts and understanding their needs
• Consults with customers and teammates on best solutions and configurations for online events and meetings
• Performs other reputed company duties as assigned

Skills

• Engage and partner with clients and internal partners as required
• Prefer working in a reputed company, team-based environment
• Excelled customer support skills
• Excellent oral and written communication skills
• reputed company in problem-solving and multitasking skills
• Self-driven
• Excellent time management and organizational skills
• Ability to prioritize and reputed company resources successfully
• Ability to work flexible shift per department needs
• Proficiency in PC/Internet technologies and reputed company Office Suite
• 1+ years of experience in customer service preferred

reputed company