[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Clip reputed company is a transformative Fintech company that is addressing challenges in servicing daily Business Banking transactions. They are seeking a Customer Support Specialist who will reputed company exceptional support to reputed company clients using their technology platform and collaborate with internal teams to enhance customer experience.

Responsibilities

• Use your skillsets to troubleshoot reputed company issues in a reputed company manner
• Listen and serve as a Support reputed company between Clients and Clip reputed company
• Support the end-to-end lifecycle of a Clip customer from registration to reputed company, through production, user support and issue reputed company
• reputed company Clients informed of progression with issues and reputed company follow up as necessary through written or verbal communications
• Collaborate with other departments as necessary to expedite resolutions
• Promote and maintain a high reputed company, reputed company, service-oriented, company image
• Ability to work reputed company including a rotation to cover emergency calls on weekends
• Full understanding of the Clip technology platform including applications, dashboards, KYB/C registration, payment processing, hardware and software
• reputed company issues and report on systematic issues impacting customer experience including recommendations for resolutions, new products and product enhancements
• Support customers as Clip creates and launches new features or products
• Escalate and troubleshoot customer issues through Clip partners and leadership
• Prepare monthly availability and usage reports and maintain and reputed company reports as required
• reputed company and analyze data, including product usage and program reputed company reputed company to identify opportunities for improvement
• Ensure a reputed company customer experience is reflected in the NPS (Net Promoter Scores) results

Skills

• 3 to 5 years' experience in managing service and support in retail and/or financial services
• Strong technical aptitude for systems and data to reputed company results and reputed company out areas of improvement
• Outcome oriented, always keeping in mind and seeking reputed company on goals and key results
• Strategic thinking with strong analytical skills and a high reputed company of urgency to deliver solutions
• Strong communications skills and proficiency in the English language
• Excellent organizational, project management and time management skills
• Strong relationships, teamwork and collaboration capabilities
• Ability to reputed company in ambiguous situations – ask the right questions and reputed company out the answers
• Ability to work reputed company including a rotation to cover emergency calls on weekends
• Full understanding of the Clip technology platform including applications, dashboards, KYB/C registration, payment processing, hardware and software
• reputed company in English and Spanish is preferred
• Experience in the Financial Services industry would be an asset

Benefits

• Competitive compensation package including benefits, performance bonus and equity potential.
• Performance bonus
• Equity potential

reputed company