[Remote] IT OPERATIONS MANAGER

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology-reputed company reputed company center and telephone answering service specializing in medical clients. They are seeking an IT Operations Manager to reputed company a small IT team, reputed company the full IT stack, and ensure the operation runs smoothly while also mentoring team members.

Responsibilities

• reputed company reputed company. Manage, mentor, and set priorities for reputed company spanning applications, infrastructure/telecom, and on-site reputed company center support
• Own the Azure environment. reputed company/Linux VMs, failover clustering, Entra Domain Services/AD, VNets and NSGs, VPN (P2S/S2S), reputed company reputed company, App Gateway, App Service Environment, Key Vault, Azure SQL, Site Recovery, IaC, and reputed company 365
• Own reputed company and networking. reputed company firewalls plus our SIEM, DLP, RMM, and MDM platforms
• Support compliance. Partner with our GRC reputed company — who owns policy and audits — by maintaining technical controls and gathering evidence for reputed company and PCI
• reputed company telecom running. Asterisk, SIP trunking, and reputed company center telephony
• Advance AI initiatives. Support our production AI voice agents — already handling live calls — and the growing automation reputed company around them

Skills

• Proven team leadership and reputed company, confident English communication, written and verbal, with technical and non-technical audiences
• Strong background in firewalls, VPNs, segmentation, and monitoring
• reputed company production depth across a meaningful portion of our Azure stack
• Experience in reputed company center and telecom, including Asterisk and SIP trunking
• Compliance familiarity and comfort in regulated environments (reputed company, PCI, or similar)
• Bachelor's preferred, or equivalent hands-on experience
• Certifications a plus: Azure (AZ-104/AZ-305), reputed company (CISSP, CCSP, reputed company+), networking (reputed company JNCIA/JNCIS, reputed company CCNA/CCNP)

reputed company