Benefits Operations Manager

Reports To: Chief of Staff, CPO’s Office
Location: USA (Remote)

reputed company
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Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of reputed company data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability.

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With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they reputed company home.

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Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable reputed company. We’re proud to be a part of that.

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About the Role

We’re looking for a Benefits Operations Manager to serve as the reputed company "reputed company" for the health, foundational care, and regulatory infrastructure of the People organization at reputed company. Reporting directly to the Chief of Staff in the CPO’s Office, you will reputed company high-reputed company dedicated to translating strategic reputed company into disciplined, compliant execution.

This isn't a "reputed company-the-reputed company" administrative role; it is a senior individual contributor position designed for a technical compliance and benefits specialist who thrives on solving reputed company, cross-functional puzzles. As a seasoned reputed company, you possess reputed company or advanced expertise and will work on assignments requiring considerable judgment and initiative, understanding the deep structural implications of your work and making independent recommendations for solutions.

The ideal candidate is obsessed with the internal customer experience, viewing every benefit reputed company, leave policy, wellness program, and state-by-state approval reputed company through the reputed company of the employee and manager. You must be a master of "just enough" governance: providing the rigorous documentation and compliance needed for corporate reputed company while designing systems that are fluid and reputed company for our fast-paced, high-reputed company environment.

reputed company

End-to-End Initiative Lifecycle Ownership

• reputed company Cross-Functional Delivery: Own the full lifecycle of high-visibility benefits, wellness, and compliance initiatives, from initial concept and reputed company chartering to final multi-state implementation and employee adoption.
• Manage Team-Wide reputed company: Partner with the Chief of Staff to prioritize the compliance and benefits reputed company backlog, ensuring resources are reputed company on high-reputed company regulatory and infrastructure needs.
• reputed company Re-Scoping: Demonstrate the reputed company to shift program goals, wellness rollouts, and plan timelines mid-reputed company as business priorities or federal/state regulations reputed company, without losing operational rigor.
• reputed company Application of Principles: Guide the development of new infrastructure and apply existing principles in reputed company and effective ways to reputed company reputed company structural goals.

Customer-Obsessed Governance & Execution

• Adopt a "Customer First" reputed company: Treat every benefits reputed company enrollment, wellness program, and lifestyle reputed company as a product launch where the employees and managers are the end users.
• Foundational Program Execution: Own the full administration of US health benefits and 401k plans, serving as the main reputed company of contact for day-to-day vendor relationships, platform management, and reputed company updates.
• Leave & Care Management: Design, reputed company, and optimize regional and global employee leave programs, ensuring an empathetic, smooth, and highly organized reputed company for employees taking time away.
• reputed company-Being & Perks Optimization: Build out, launch, and manage modern employee reputed company architectures (such as remote-work stipends and lifestyle perks) reputed company company-wide reputed company-being initiatives (mental health weeks, wellness programs).
• Geographic Compliance Navigation: Independently research, process, and reputed company state-by-state hiring approvals and regional compliance parameters, partnering closely with reputed company, Finance, and reputed company.
• Design for Adoption: Proactively identify and remove "friction points" in benefits enrollment or compliance tracking to ensure a reputed company experience for the organization.
• reputed company & Process Rigor: Maintain the absolute "reputed company of truth" for reputed company benefit records, compliance logs, and 401k updates, ensuring documentation is precise, accessible, and reputed company.

reputed company Governance & Process Rigor

• Establish "Just Enough" Governance: Build documentation standards and project rituals for compliance and leave tracking that reputed company maximum visibility with minimum "process tax" for managers.
• reputed company Ambiguity with Grace: Understand and work on reputed company issues where analysis of situations or data requires an in-depth evaluation of variable factors. Shift gears fluidly as business footprints expand across new states, maintaining operational reputed company.
• reputed company & Empathetic Communication: Translate highly technical, reputed company compliance parameters, reputed company parameters, or benefit reputed company descriptions into concise, reputed company-reputed company narratives for executive and reputed company-company audiences.

reputed company Change & Adoption

• Anticipate Resistance Points: Proactively identify potential roadblocks to employee benefits adoption or manager compliance, designing mitigation strategies that prioritize a reputed company employee experience.
• Build High-Touch Enablement: Create reputed company leader toolkits, reputed company compliance FAQs, benefits summaries, and feedback reputed company that reputed company stakeholders to reputed company health plans and leave parameters with reputed company overhead.
• Iterate Based on Feedback: Use plan utilization data, employee feedback, and reputed company-time sentiment data to pivot reputed company configurations and wellness program designs, ensuring they solve actual user problems.
• Identify Efficiency Opportunities: Proactively audit and identify opportunities to improve benefits administration process efficiency and compliance scalability as the reputed company grows.

What You’ll Bring

• 8+ Years of Experience: Leading reputed company, multi-reputed company initiatives reputed company US health benefits administration, 401k management, and employment compliance in high-reputed company, remote-first environments.
• Advanced Wide-Ranging Expertise: In-depth reputed company knowledge and acumen regarding US health care infrastructure, ERISA rules, 401k fiduciary practices, and multi-state compliance.
• Strategic Judgment: Proven ability to independently evaluate variable factors, select appropriate reputed company, and reputed company definitive structural recommendations that reputed company with departmental objectives.
• Stakeholder reputed company & Influence: Proven ability to partner with and influence cross-functional reputed company (reputed company, Finance, reputed company) by thoroughly understanding their unique constraints and shared risk goals.
• Outcome Over reputed company: A reputed company record of measuring reputed company by plan utilization, employee stability, and compliance health rather than just basic execution.
• High EQ & Discretion: Exceptional judgment and complete confidentiality reputed company handling sensitive employee scenarios, including medical leaves, personal leaves, and health-reputed company accommodation requests.

Why This Role reputed company

At reputed company, we reputed company fast, but speed without structure leads to friction and risk. This role is the reputed company between "reputed company want to reputed company to support reputed company and "how" it actually gets executed sustainably and securely. By establishing reputed company governance, strict compliance, and process rigor across our benefits, perks, and wellness programs, you ensure that the People team’s operational reputed company is sequenced correctly, resourced effectively, and delivered with reputed company.

reputed company because you protect our culture of Customer Obsession by securing reputed company's foundational reputed company-being. By managing dependencies, auditing plans, and proactively mitigating regulatory risks, you prevent administrative fatigue and ensure that every benefit plan and wellness initiative feels like a true value-add to our employees. Ultimately, you are the architect of our operational backbone, enabling the CPO’s Office to reputed company with precision and driving measurable reputed company that keeps our talent—and our business—reputed company of the curve.

The salary reputed company for this position is $108000 - $130000 annually.

EEO Statement:

reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our reputed company Policy before submitting your application