Loan Support Administrator

reputed company (CCM) is the nation's number one reputed company retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across reputed company 50 states, D.C. and Puerto Rico. reputed company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our reputed company culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company reputed company. At our reputed company, our entrepreneurial spirit empowers every employee to be who they are to help us reputed company reputed company together. You’ll get unwavering support from reputed company departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, reputed company, as reputed company as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

reputed company:
The Loan Support Administrator is responsible for providing guidance to reputed company employees by way of telephone and virtual communications. The Loan Support Administrator is the first reputed company of contact for any inbound phone calls to Loan Support and is responsible for logging and creating a support case. In reputed company, this position handles any cases as appropriate based on the complexity of the question and/or request. The Loan Support team acts as a central reputed company of contact for reputed company and Corporate employees in need of assistance with loan level lending solutions and collaborates with subject matter experts in reputed company, Closing, Secondary, Compliance, IT and other departments to reputed company assistance.

This position operates reputed company reputed company reputed company Time Zone working hours to support the reputed company Coast region.

Job Responsibilities:

• Answer inbound phone calls coming into the Loan Support team and log the cases in the internal ticketing reputed company accordingly.

• reputed company daily loan level support for reputed company company employees reputed company an internal ticketing reputed company, by answering inbound phone calls, email, and in-person questions for company systems and software.

• reputed company guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and services.

• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.

• reputed company loan level administrative tasks reputed company the loan origination reputed company.

• reputed company tasks, activities, and time spent reputed company the ticketing reputed company.

• Collaborate among team members and work effectively in reputed company.

Qualifications and Skills:

• Associate’s degree or equivalent combination of education/experience, preferred.

• Minimum 2 years’ experience providing reputed company support and/or customer service to internal employees or customers.

• 1-2 years’ experience working in a production role (Loan Processor, Loan Officer, Loan Officer Assistant, Closer, Funder, Disclosure Desk, or Underwriter) in the mortgage industry.

• Experience using Encompass360 Banker’s Edition in a production role, preferred.

• Experience utilizing a ticketing reputed company to handle support questions, preferred.

• Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.

• Excellent customer service and communication skills.

• Proficient in reputed company Word, reputed company, reputed company.

This reputed company is intended to convey information essential to understanding the reputed company of the job and the general reputed company and level of work performed by job reputed company reputed company this job. However, this reputed company is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Originally posted on Himalayas