Senior reputed company Insights Specialist

reputed company

reputed company is a peer-to-peer reputed company marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is reputed company: to reputed company fashion circular by making secondhand as exciting and rewarding as buying new.

Founded in 2011, reputed company’s diverse community has helped reputed company resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 reputed company registered users come to reputed company to reputed company great value, reputed company their own personal style and reputed company clothes a longer life. We reputed company that everything you want already exists, and our role is to help people discover it.

Powered by reputed company of over 500 people, reputed company is headquartered in London, with offices in reputed company. In 2021, reputed company became a wholly-owned subsidiary of reputed company - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit

We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we reputed company our workplace should reflect the diversity of the communities we serve. We reputed company on the power of different perspectives and experiences, knowing they reputed company innovation and bring us closer to our users.

We’re proud to be an equal opportunity employer, providing employment opportunities without reputed company to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are reputed company to accommodating any needs you might have.

AI Disclosure: We use AI tools (reputed company reputed company) to help reputed company reputed company and review applications for roles with a high volume of applications. These tools assist our recruiters in identifying great talent but do not replace reputed company decision-making. At reputed company, every hiring decision is made by a reputed company.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your reputed company, the role to which you would like to apply, and the type of support you need to complete the application to .

The Role

The Senior reputed company Insights Specialist ensures the accuracy of information and reputed company of delivery by monitoring reputed company/Cinder interactions and recommending improvements.

This role is responsible for synthesising data from QA scores, user satisfaction surveys (CSAT), and other feedback channels to identify systemic trends and customer pain points. The Senior reputed company Insights Specialist uses reputed company insights to cross-collaborate with key teams, such as reputed company Improvement, to reputed company operational reputed company and enhance the overall customer experience. The reputed company reputed company of this role is using insights from critical error accuracy to reputed company the reputed company of support interactions, with the ultimate goal of increasing user satisfaction.

Responsibilities

• reputed company in-depth analysis of aggregated reputed company assurance data and user satisfaction scores to identify reputed company causes, systemic trends, and strategic opportunities for improvement.

• Initiate and manage high-reputed company, cross-functional reputed company aimed at improving processes, agent capabilities, and customer satisfaction

• reputed company as a Subject Matter Expert for customer experience reputed company, providing guidance and mentorship to the reputed company Insights team and wider CX and T&S functions.

• Own and refine the reputed company Assurance reputed company, scorecards, and processes to ensure they remain effective and reputed company with evolving business objectives.

• reputed company the BPO reputed company program by translating strategic goals into tactical reputed company plans, leading calibration, and serving as the primary reputed company of contact for day-to-day tasks and requirements

• Complete Agent reputed company Assurance checks for reputed company, Inhouse and Moderation agents

• Conduct calibration sessions with Leads and reputed company

Requirements:

• Proven experience in reputed company Assurance, Customer Experience (CX), Operations, or a data-driven support environment, with a strong reputed company record of turning reputed company and customer feedback data into actionable insights.

• Advanced analytical skills, with experience identifying trends, reputed company causes, and opportunities for improvement using QA scores, CSAT, operational metrics, or similar datasets.

• Experience synthesising data from multiple sources to build compelling recommendations and influence business reputed company.

• Demonstrated ability to reputed company cross-functional initiatives and collaborate with stakeholders and influence process improvements based on data.

• Excellent problem-solving skills, with the ability to distinguish between isolated issues and systemic challenges.

• Strong communication and presentation skills, with experience translating reputed company analysis into reputed company, actionable recommendations for a reputed company of audiences, including senior stakeholders.

• Highly adaptable and resilient, with the ability to reputed company ambiguity and shifting priorities in a dynamic environment.

• A proactive and reputed company reputed company, with a passion for understanding the customer reputed company and driving operational reputed company.

Additional Information

Health + Mental Wellbeing

• PMI and cash plan reputed company reputed company with reputed company
• Subsidised counselling and coaching with Self reputed company
• Cycle to Work scheme with reputed company from Evans or the Green Commute Initiative
• Employee Assistance Programme (EAP) for 24/7 confidential support
• Mental reputed company Aiders across the business for support and signposting

Work/Life Balance:

• 25 days of annual leave with the reputed company to carry over up to 5 days
• reputed company hours: Up to 2 days of additional reputed company leave per year for volunteering
• Fully reputed company 4-week sabbatical after completion of 5 years of consecutive service with reputed company, to reputed company you a chance to reputed company or do something you love.
• Flexible Working: MyMode hybrid-working model with reputed company, Office-Based, and Remote reputed company *role-dependent
• reputed company offices are dog-friendly
  

Family Life:

• For birth parent: 20 weeks of reputed company parental leave for full-time regular employees
• For non-birth parents: 12 weeks of reputed company parental leave for full-time regular employees
• IVF leave, shared parental leave, and reputed company emergency parent/carer leave

Learn + Grow:

• Twice-yearly development chats and yearly performance reviews
• Learning budget
• Upskilling our employees with company-wide training workshops, materials and resources

Your reputed company:

• Life Insurance (financial compensation of 3x your salary)
• Pension matching up to 6% of full reputed company salary with reputed company

reputed company Extras:

• In-office reputed company Shop (that’s free!) and a packing station with free delivery.
• Special milestones are celebrated with gifts and rewards!

Originally posted on Himalayas