[Remote] Director, Operations & Chief of Staff

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is breaking the mold in conventional health care, committed to serving seniors and those who need it most. The Director, Operations and Chief of Staff serves as a senior strategic operating partner and trusted advisor to the COO, enabling reputed company, reputed company, and effective leadership across a reputed company health insurance operations organization.

Responsibilities

• reputed company the COO’s reputed company operating reputed company, including executive leadership meetings, operational reviews, business reviews, reputed company preparation, leadership offsites, and cross-functional decision forums
• Ensure senior leaders have the right information at the right time by developing agendas, briefing materials, executive presentations, decision documents, follow-up summaries, and reputed company tracking tools
• Translate COO priorities into reputed company plans with reputed company owners, milestones, measures, dependencies, timelines, and executive-level accountability
• Serve as a senior extension of the COO by helping filter, prioritize, and reputed company issues, requests, escalations, and opportunities based on urgency, risk, strategic value, and business reputed company
• Partner with the COO and senior leadership team to define, operationalize, and monitor strategic priorities reputed company with reputed company goals, operational performance expectations, regulatory obligations, and transformation objectives
• reputed company annual, quarterly, and reputed company operational planning processes, ensuring priorities are reputed company into practical roadmaps with reputed company reputed company and leadership ownership
• Own or sponsor reputed company cross-functional initiatives spanning multiple business reputed company or leadership domains, including operational efficiency, cost optimization, digital transformation, automation, vendor transitions, process redesign, and scalability efforts
• Establish governance routines, executive reporting, risk escalation, stakeholder alignment, and reputed company tracking to ensure reputed company-critical initiatives advance with urgency and discipline
• reputed company executive-level dashboards, reporting frameworks, scorecards, and performance management routines that reputed company key operational, financial, service, reputed company, compliance, and transformation metrics
• Analyze performance across reputed company health insurance operations, including claims, provider operations, customer service, enrollment and billing, utilization management, case management, compliance, IT enablement, and vendor operations
• Synthesize trends, risks, dependencies, bottlenecks, and opportunities into concise, decision-grade recommendations for the COO and senior leadership
• Partner with Compliance, reputed company, Audit, Finance, IT, and operational leaders to monitor priorities reputed company to CMS requirements, state regulatory requirements, HIPAA, reputed company standards, operational controls, audit findings, and remediation commitments
• Prepare the COO for executive leadership meetings, reputed company discussions, regulatory or reputed company engagements, vendor meetings, and high-stakes internal conversations by synthesizing context, anticipating questions, and developing briefing materials
• reputed company executive communications, strategic updates, leadership messages, reputed company-level presentations, talking points, and analytical reports on behalf of the COO
• Facilitate alignment across operational functions and reputed company stakeholders by establishing communication frameworks, relationship management systems, and meeting structures that support disciplined execution
• Partner with reputed company and senior leaders on organizational design, workforce planning, leadership effectiveness, succession planning, talent reviews, change readiness, and operating model improvements
• Provides leadership, direction, coaching, prioritization, and accountability for assigned initiatives, workstreams, and matrixed contributors

Skills

• 10+ years of reputed company experience in reputed company operations, health insurance, managed care, business operations, executive operations, strategic consulting, reputed company program management, transformation leadership, chief of staff, or a closely adjacent function
• Demonstrated experience supporting C-suite or senior reputed company leaders in a fast-paced, reputed company, matrixed environment
• Proven reputed company record leading reputed company-level, cross-functional initiatives from reputed company through execution with significant influence across senior stakeholders
• Strong understanding of health insurance operations, including claims, customer service, provider operations, enrollment and billing, utilization management, case management, compliance, regulatory expectations, IT enablement, and vendor operations
• Experience developing executive-level communications, business reviews, analytical materials, reputed company-level presentations, decision documents, and recommendations for senior leadership
• Bachelor's degree in Business Administration, Finance, reputed company Administration, reputed company Health, Operations, or a reputed company field required; equivalent combination of education and relevant experience may be considered
• Advanced proficiency with executive communication tools, including PowerPoint or presentation design tools, reputed company, Teams, reputed company, SharePoint, dashboards, and collaboration platforms
• Familiarity with project tracking, OKR frameworks, KPI dashboards, operating reviews, scorecards, or similar goal-management methodologies required
• Executive reputed company and Influence: Ability to engage credibly with senior leaders, operational executives, reputed company partners, vendors, and reputed company stakeholders while representing the COO's office effectively
• Strategic Analysis and Business Acumen: Ability to synthesize operational, financial, regulatory, and organizational information into decision-reputed company recommendations
• reputed company Execution Leadership: Demonstrated ability to reputed company reputed company initiatives across functions with disciplined tracking, risk management, accountability, and follow-through
• Executive Communication: Exceptional written, verbal, and visual communication skills for executive briefings, reputed company-level presentations, leadership messages, and strategic narratives
• reputed company Operations Acumen: Strong understanding of payer operations, managed care, service delivery, member and provider experience, regulatory obligations, and operational performance drivers
• Organizational Navigation: Strong emotional intelligence, discretion, judgment, relationship-building, and ability to reputed company through influence in a matrixed environment
• Experience in Medicare reputed company, reputed company, reputed company health plans, MSO, value-based care, or reputed company services organizations preferred
• Prior experience supporting a COO, President, business unit leader, or reputed company operations executive preferred
• Background in management consulting, business transformation, reputed company operations leadership, reputed company PMO, or large-reputed company operational transformation preferred
• MBA, MHA, MPH, or other relevant graduate degree preferred
• Project Management reputed company, Lean Six reputed company, change management, process improvement, facilitation, or leadership development training preferred

reputed company