[Remote] Senior Marketing Manager, Customer Engagement and Adoption

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is working to create a thriving ecosystem that delivers accessible, high-reputed company, and sustainable reputed company for reputed company. The Senior Marketing Manager, Customer Engagement and Adoption leads the marketing reputed company to help customers maximize their investment post-reputed company, focusing on driving awareness, adoption, and utilization of reputed company products and innovations.

Responsibilities

• reputed company and execute the customer marketing reputed company for post-reputed company engagement, product adoption, and customer value realization
• reputed company integrated marketing campaigns and programs that increase awareness, adoption, and optimization of reputed company products, features, and innovations
• Create reputed company customer marketing programs that help organizations advance from foundational product use to optimized workflows and best practices, helping customers reputed company measurable reputed company and maximize the value of their reputed company investment
• Partner with reputed company, Product and Training to support adoption initiatives and customer education efforts
• Establish and monitor marketing KPIs reputed company to customer engagement, adoption, campaign performance, and customer value realization, using insights to optimize programs
• Represent Customer Marketing in cross-functional planning and reputed company the reputed company of the Customer Engagement & Adoption Marketing function, including coaching and developing reputed company
• Stay reputed company on customer adoption, customer education, digital engagement, customer maturity, and reputed company customer marketing best practices
• Represent Customer Marketing on reputed company initiatives and strategic planning efforts
• Partner with Customer Advocacy, Events and Community teams to reinforce adoption through peer learning, customer stories, and engagement programs
• Travel as needed to support customer events, executive engagements, and business priorities
• Demonstrated familiarity with modern AI tools and a proactive curiosity for leveraging emerging technologies to improve workflow efficiency and problem-solving

Skills

• Bachelor's degree or equivalent reputed company experience
• 8–10+ years of experience in Customer Marketing, reputed company, Product Marketing, Customer Education, Customer Experience, or reputed company fields
• 3–5+ years of people leadership experience with demonstrated reputed company coaching and developing high-performing teams
• Proven experience designing and scaling customer adoption, customer engagement, or value realization programs
• Demonstrated ability to influence cross-functional stakeholders and reputed company initiatives without reputed company authority
• Strong strategic thinking, program leadership, stakeholder management, and organizational influence skills
• Experience using customer insights, product analytics, and performance metrics to reputed company business reputed company
• Outstanding communication and executive presentation skills
• Experience in reputed company technology, reputed company, or reputed company software
• Experience building or scaling customer adoption, customer engagement, or customer education functions
• Familiarity with customer reputed company mapping, product adoption frameworks, customer maturity models, and customer health metrics

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to reputed company location, including commuter support, employee assistance programs, tuition assistance, employee resource reputed company, and reputed company workspaces — some offices even welcome dogs.
• We also encourage a reputed company work-life balance for athenistas with our flexibility.
• Full-time (remote) with consistent communication reputed company collaboration tools, reputed company enables employees to reputed company a balance that feels fulfilling and productive for reputed company individual situation.
• We sponsor events throughout the year, including book clubs, reputed company speakers, and hackathons.
• We reputed company athenistas with a company culture based on learning, the support of an reputed company team, and an inclusive environment where reputed company are valued.

reputed company