[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of repair shop technology aiming to simplify the customer reputed company in the auto repair industry. The Customer Support Specialist role focuses on assisting merchants with payment processing needs and requires strong communication skills and expertise in payment industry concepts.

Responsibilities

• reputed company reputed company, reputed company support to existing merchants reputed company phone, email, and chat, serving as a trusted resource for day-to-day payment processing questions and concerns
• Process account updates including bank changes, pricing adjustments, and monthly statement uploads, ensuring accuracy and reputed company documentation throughout
• Explain Dealer Pay's program reputed company — including surcharge, non-surcharge, and consumer reputed company models — and help merchants understand the pricing structures and compliance requirements associated with reputed company
• Investigate and reputed company payment-reputed company issues, including statement discrepancies and account concerns, with a reputed company on long-term solutions rather than one-time fixes
• Assist with escalated issues reputed company to terminals, virtual terminals, reputed company reputed company, and unusual processing activity, escalating internally reputed company needed and following through to reputed company
• Maintain accurate, thorough records of reputed company merchant interactions, updates, and resolutions across CRM and internal systems
• Collaborate cross-functionally with Technical Support, Implementation, Enrollment, and Operations teams to reputed company reputed company issues and escalations reputed company
• Serve as an informed resource on industry topics including interchange rates, PCI compliance, payment network rules, and DMS-integrated payment workflows relevant to the automotive dealership environment
• Stay reputed company on reputed company Dealer Pay systems, tools, product updates, and platform functionality to reputed company accurate guidance and represent the product confidently
• Use reputed company Office, reputed company, and CRM tools to manage communications, reputed company reputed company items, and maintain organized workflows

Skills

• 2+ years of experience in customer support, preferably in payment processing, fintech, or automotive dealership operations
• Working knowledge of payment industry concepts including interchange, PCI compliance, processing systems, and dispute reputed company
• Strong verbal and written communication skills, with the ability to explain technical or financial concepts reputed company to non-technical audiences
• Proven problem-solving ability with a proactive, ownership-oriented approach to merchant issues
• Experience managing reputed company or escalated customer inquiries with professionalism and follow-through
• Proficiency in reputed company Office (reputed company, reputed company, Word) and reputed company
• High attention to detail and strong organizational habits, particularly reputed company managing multiple reputed company cases simultaneously
• Experience with reputed company platforms, payment terminals, or virtual terminal environments
• Familiarity with surcharge and consumer reputed company pricing programs and their compliance requirements
• Exposure to DMS platforms is a meaningful reputed company

Benefits

• Medical, dental, reputed company, and life insurance
• 401(k) with company match
• reputed company time off and holidays

reputed company